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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC.

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Should finance organizations bank on Generative AI?

CIO

As I work with financial services and banking organizations around the world, one thing is clear: AI and generative AI are hot topics of conversation. Financial organizations want to capture generative AI’s tremendous potential while mitigating its risks. But it’s an evolution. billion by 2032.

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Healthcare organizations must create a strong data foundation to fully benefit from generative AI

CIO

While the average person might be awed by how AI can create new images or re-imagine voices, healthcare is focused on how large language models can be used in their organizations. For healthcare organizations, what’s below is data—vast amounts of data that LLMs will have to be trained on. Consider the iceberg analogy.

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Inside Walmart’s generative AI journey

CIO

“Our people make the difference” — a common catchphrase of Walmart founder Sam Walton — still guides the company’s path forward as it ventures into the future with generative AI. The move places Walmart among a handful of companies (aside from tech giants) that have leveraged generative AI at scale.

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Generative AI hallucinations: What can IT do?

CIO

Generative AI adoption is growing in the workplace—and for good reason. But the double-edged sword to these productivity gains is one of generative AI’s known Achilles heels: its ability to occasionally “ hallucinate ,” or present incorrect information as fact. Here are a range of options IT can use to get started.

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American Honda IT to fuel innovation with generative AI

CIO

We have to constantly reshuffle the deck and as an IT organization be able to stay at least one step ahead of where the company is going.” Generative AI takes a front seat As for that AI strategy, American Honda’s deep experience with machine learning positions it well to capitalize on the next wave: generative AI.

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10 most in-demand generative AI skills

CIO

If any technology has captured the collective imagination in 2023, it’s generative AI — and businesses are beginning to ramp up hiring for what in some cases are very nascent gen AI skills, turning at times to contract workers to fill gaps, pursue pilots, and round out in-house AI project teams.