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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC.

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Enterprises enthusiastic about generative AI, Foundry survey shows

CIO

Generative AI is already making deep inroads into the enterprise, but not always under IT department control, according to a recent survey of business and IT leaders by Foundry, publisher of CIO.com. The survey found tension between business leaders seeking competitive advantage, and IT leaders wanting to limit risks.

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6 best practices to develop a corporate use policy for generative AI

CIO

While there’s an open letter calling for all AI labs to immediately pause training of AI systems more powerful than GPT-4 for six months, the reality is the genie is already out of the bottle. When AI-generated code works, it’s sublime,” says Cassie Kozyrkov, chief decision scientist at Google.

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20 issues shaping generative AI strategies today

CIO

Organizations are rushing to figure out how to extract business value from generative AI — without falling prey to the myriad pitfalls arising. Those results align with Foundry’s more recent July 2023 CIO Tech Talk survey that found 60% of IT leaders are actively using gen AI in their enterprise, with 28% more in the exploratory phase.

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CIOs are worried about the informal rise of generative AI in the enterprise

CIO

In my previous column in May, when I wrote about generative AI uses and the cybersecurity risks they could pose , CISOs noted that their organizations hadn’t deployed many (if any) generative AI-based solutions at scale. What a difference a few months makes. Here’s what I learned. What can organizations do in this area?

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Chief AI officers in demand as IT leaders expect gen AI productivity boost, survey finds

CIO

For its AI Priorities Study 2023 , Foundry surveyed IT decision-makers who have either implemented AI and generative AI technologies in their organizations, have plans to, or are actively researching them. Top of those AI priorities for now is generative AI, with 56% of respondents eager to learn more about it.

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Tech leaders weigh in on the upside and flipside of generative AI

CIO

Generative AI is widely regarded as one of the great technology breakthroughs of our time. To cut through the froth, CIO.com polled a range of IT leaders and experts for their views on where we are with generative AI, their hopes and their concerns. From a design perspective, such tools are more compelling.”