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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC.

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6 best practices to develop a corporate use policy for generative AI

CIO

While there’s an open letter calling for all AI labs to immediately pause training of AI systems more powerful than GPT-4 for six months, the reality is the genie is already out of the bottle. When AI-generated code works, it’s sublime,” says Cassie Kozyrkov, chief decision scientist at Google.

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Generative AI and the Transformation of Everything

CIO

Generative AI is an innovation that is transforming everything. ChatGPT and the emergence of generative AI The unease is understandable. The reason for this conversation is the seemingly overnight emergence of generative AI and its most well-known application, Open AI’s ChatGPT.

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The generative AI revolution is transforming how banks work

CIO

The generative AI revolution has the power to transform how banks operate. Banks are increasingly turning to AI to assist with a wide range of tasks, from customer onboarding to fraud detection and risk regulation. Avanade can help banking teams to work out how to get the most value from generative AI.

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American Honda IT to fuel innovation with generative AI

CIO

Generative AI takes a front seat As for that AI strategy, American Honda’s deep experience with machine learning positions it well to capitalize on the next wave: generative AI. The ascendent rise of generative AI last year has applied pressure on CIOs across all industries to tap its potential.

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Generative AI will profoundly change healthcare operations

CIO

Fast-paced advancements in generative AI will change the core operations of every healthcare organization. AI-driven technology is not just a side project anymore. AI solutions including Generative AI are finally advanced enough to deploy at scale and provide a frictionless customer experience.

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Implications of generative AI for enterprise security

CIO

Generative AI has quickly changed what the world thought was possible with artificial intelligence, and its mainstream adoption may seem shocking to many who don’t work in tech. A technology inflection point Generative AI operates on neural networks powered by deep learning systems, just like the brain works.