PolyAI lands $40M to handle contact center calls automatically
TechCrunch
SEPTEMBER 7, 2022
One 2019 survey found that 88% of people prefer speaking to a live service agent instead of navigating an automated system. explained, a research lab focused on spoken dialog systems. Google (Wen) and Facebook (Su) laid the groundwork for many of the company’s conversational AI systems. Image Credits: PolyAI.
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