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IT to thank for most of Radisson Hotel Group’s business initiatives

CIO

With stints at Procter & Gamble, HPE and DHL, Jaime González-Peralta landed at Radisson Hotel Group four years ago as CIO for EMEA and then became global CIO in April 2020 — a particularly complex moment due to the paralysis that the pandemic inflicted on the world of travel. We made everything new from scratch.

Hotels 289
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Revenue Management Systems for Hotels: Products and Features

Altexsoft

A solid revenue management system (RMS) serves as a trusted steering wheel, guiding in the right direction and making that journey smoother. With the right RMS in place, hotels and vacation rentals can optimize room pricing, enhance occupancy rates, and boost overall revenue. What is a revenue management system for hotels?

Hotels 52
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How Attribute-Based Shopping Will Change Hotel Booking

Altexsoft

When searching for hotel rooms, parents with young children may very much prefer to not have a fireplace or a high floor view, while honeymooners may be willing to pay to have both a fireplace and a view. Many hotels, though, still use an old shopping model. shift to more premium rooms and rates ” even in its early trials with ABS.

Hotels 111
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Metasearch in Hospitality: an Overview of Hotel Search Engines

Altexsoft

In April 2020, the hotel occupancy in the US dropped to its lowest level ever — the bewildering 24.5 The annual average was roughly 44 percent, which means that more than half of hotel rooms were empty during the whole year. This means a hotel is charged every time the ad is clicked and redirection occurs.

Hotels 119
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Guide to Digitizing Hotel Upselling and Cross-Selling: Strategies and Tools

Altexsoft

Upselling and cross-selling provide hotel owners and managers with the ability to drive greater profit from the same guest by timely offering valuable services. This post aims at explaining the key hotel upselling and cross-selling strategies, ways to digitize them effectively, and examples of existing software serving that purpose.

Hotels 59
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How To Create A Successful App For Hotel Booking and Flight Search In 2020

Xicom

Here, I am sharing some technology trends for online booking to answer the most frequently asked questions: How sustainability is driving hotel decisions? Might be due to a flight cancellation or because you missed the last train. Thus, the flight booking and hotel stay procedure should be simple. Probably yes!

Hotels 52
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PolyAI lands $40M to handle contact center calls automatically

TechCrunch

One 2019 survey found that 88% of people prefer speaking to a live service agent instead of navigating an automated system. explained, a research lab focused on spoken dialog systems. Google (Wen) and Facebook (Su) laid the groundwork for many of the company’s conversational AI systems. Image Credits: PolyAI.