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5 hot IT budget investments — and 2 going cold

CIO

The economy may be looking uncertain, but technology continues to drive the business and CIOs are investing big in 2023. At the same time, they are defunding technologies that no longer contribute to business strategy or growth. This technology will help our customers get started quicker and will also allow us to reach more people.”

Budget 363
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Freight Forwarder: Key Workflows and Technology

Altexsoft

So in this post, we look at freight forwarders’ role in the global supply chain and discuss how technology can support their operations. Digital technology can’t ship freight or pack goods into a container. having all information in one system so that you get the fullest picture of your activities. What is a freight forwarder?

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Improve Help Desk KPIs with Fast Access to IT Documentation

Kaseya

A common key performance indicator (KPI) for IT support teams is Mean Time to Resolution (MTTR), also known as “average speed to answer.” Another common KPI is First Contact Resolution (FCR). Knowledge management (IT documentation) systems that provide fast access to information.

KPI 129
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Transforming ESG Challenges with Automation: ServiceNow’s Sustainable Approach

Perficient

ESG can differ for each organization due to contextual factors such as industry, size, location, and stakeholder expectations, which influence how they assess and address environmental, social, and governance performance. ServiceNow consistently enhances its technology stack with new integrations and capabilities in each release.

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Lean IT: Data driven steering of IT Organizations

Capgemini

With the broad emergence and availability of easy to implement AI technologies, comprehensive data collections on all our activities in work and private life, it was never easier than today to implement intelligent and data driven systems. In short: There is no rational reason. Organizational and customers benefit.

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Improve Help Desk KPIs with Fast Access to IT Documentation

Kaseya

A common key performance indicator (KPI) for IT support teams is Mean Time to Resolution (MTTR), also known as “average speed to answer.” Another common KPI is First Contact Resolution (FCR). Knowledge management (IT documentation) systems that provide fast access to information.

KPI 84
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Now Announcing Wi-Fi CERTIFIED Data Elements™—Inventing the Standard in Wi-Fi PNM

CableLabs

Last year we announced that we’re working with the Wi-Fi Alliance to develop a standard for Key Performance Indicator (KPI) capture in a Wi-Fi network—now officially called Wi-Fi CERTIFIED Data Elements. Data Elements offers a data model focused on what is important for troubleshooting. Collecting the Data.

Data 71