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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The LLM gives agents the ability to confirm all responses suggested by the model. Built to extend For UPS, contact center use of generative AI is just a springboard.

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5 ways to deploy your own large language model

CIO

Generative AI is transforming the world, changing the way we create images and videos, audio, text, and code. According to a September survey of IT decision makers by Dell, 76% say gen AI will have a “significant if not transformative” impact on their organizations, and most expect to see meaningful results within the next 12 months.

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What is Oracle’s generative AI strategy?

CIO

While Microsoft, AWS, Google Cloud, and IBM have already released their generative AI offerings, rival Oracle has so far been largely quiet about its own strategy. The service also comes with Nvidia’s foundation models, such as BioNeMo and Nvidia Picasso, along with AI training and governance frameworks.

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Enterprises enthusiastic about generative AI, Foundry survey shows

CIO

Generative AI is already making deep inroads into the enterprise, but not always under IT department control, according to a recent survey of business and IT leaders by Foundry, publisher of CIO.com. The survey found tension between business leaders seeking competitive advantage, and IT leaders wanting to limit risks.

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10 most in-demand generative AI skills

CIO

If any technology has captured the collective imagination in 2023, it’s generative AI — and businesses are beginning to ramp up hiring for what in some cases are very nascent gen AI skills, turning at times to contract workers to fill gaps, pursue pilots, and round out in-house AI project teams.

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5 use cases for how Generative AI can supercharge document productivity across the enterprise

CIO

Adobe’s Future of Digital Work survey reported that knowledge workers waste nearly a full day (8.2 Generative AI presents an incredible new opportunity to empower every knowledge worker to get more value from their documents and work more productively. To learn more about Acrobat AI Assistant, visit here.

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Generative AI is pushing unstructured data to center stage

CIO

Advances in AI, particularly generative AI, have made deriving value from unstructured data easier. Yet IDC says that “master data and transactional data remain the highest percentages of data types processed for AI/ML solutions across geographies.” What’s different now? What’s hiding in your unstructured data?