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Panera CIO John Meister on mastering customer experience

CIO

Over the past decade at Panera, Meister has been instrumental in driving Panera’s customer digital experience initiatives and building an innovative IT culture that continues to stay ahead of fast changes in the marketplace. Afterwards, we spent some more time talking about his winning formula and what’s next for his team.

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Book review: Accelerate

Henrik Warne

I really liked that the authors have thought hard about what to measure in order to get objective yet useful metrics. I really liked that the authors have thought hard about what to measure in order to get objective yet useful metrics. One key finding of the research is that there is no trade-off between tempo and stability.

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What you need to know about product management for AI

O'Reilly Media - Ideas

If you’re already a software product manager (PM), you have a head start on becoming a PM for artificial intelligence (AI) or machine learning (ML). You already know the game and how it is played: you’re the coordinator who ties everything together, from the developers and designers to the executives.

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Supporting Diverse ML Systems at Netflix

Netflix Tech

Berg , Romain Cledat , Kayla Seeley , Shashank Srikanth , Chaoying Wang , Darin Yu Netflix uses data science and machine learning across all facets of the company, powering a wide range of business applications from our internal infrastructure and content demand modeling to media understanding.

System 90
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A Note to Business Leaders on Software Engineering

Strategic Tech

A software developer with a computer science degree will produce the same quality of work as any other software developer with a computer science degree. It makes business sense to hire cheap programmers and put in place a standard process. Productivity of software teams, over the short and long-term, can vary by many orders of magnitude.

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Netflix at AWS re:Invent 2019

Netflix Tech

In this session, we discuss the technologies used to run a global streaming company, growing at scale, billions of metrics, benefits of chaos in production, and how culture affects your velocity and uptime. Technology advancements in content creation and consumption have also increased its data footprint. Wednesday?—?December

AWS 40
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Netflix at AWS re:Invent 2019

Netflix Tech

In this session, we discuss the technologies used to run a global streaming company, growing at scale, billions of metrics, benefits of chaos in production, and how culture affects your velocity and uptime. Technology advancements in content creation and consumption have also increased its data footprint. Wednesday?—?December

AWS 40