Wed.Apr 17, 2024

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Disruptive Innovation in the Era of Big Tech

Harvard Business Review

How does the landmark theory apply to tech start-ups, three decades after its introduction?

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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall. Mary is a veteran when it comes to customer experience and was most recently named by Constellation Research to the AX100 list , an elite group of executives who are breaking barriers and

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The Changing Landscape of C-Suite Executive Tenures: Insights and Implications

N2Growth Blog

In recent years, the duration of C-suite executives’ tenures has become a subject of growing interest and discussion. The traditional model of long-serving executives has shifted, giving way to a more dynamic environment where factors like performance, industry disruptions, and stakeholder expectations play significant roles. A study by Equilar reveals that the median tenure among S&P 500 companies has decreased by 20% from six years in 2013 to 4.8 years in 2022.

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Will enterprises soon keep their best gen AI use cases under wraps?

CIO

The retail industry has no shortage of cases on display where generative AI has shown tangible benefits. Take for example French multinational Carrefour, who used it to make digital avatars and videos. They had ChatGPT write the script, and other gen AI tools to create a digital person who reads the script, a scalable process with at least one measurable benefit: speed.

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Embedded Analytics Insights for 2024

Organizations look to embedded analytics to provide greater self-service for users, introduce AI capabilities, offer better insight into data, and provide customizable dashboards that present data in a visually pleasing, easy-to-access format. To better understand the factors behind the decision to build or buy analytics, insightsoftware partnered with Hanover Research to survey IT, software development, and analytics professionals on why they make the embedded analytics choices they do.

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5 Networking Tips for Introverts (and Anyone Else)

Harvard Business Review

Even if you’re an introvert who dreads the notion of networking, you can develop your skills to get out there and do it. Research by the Lehigh@NasdaqCenter, a partnership between Lehigh University and the Nasdaq Entrepreneurial Center, identified make-or-break factors for developing networking skills. They include: the ability to adapt your thinking swiftly in response to changing situations; combating a tendency to focus more on avoiding errors and negative results and instead striving for pos

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OpenSSF warns of Open Source Social Engineering Threats

DevOps.com

The XZ attack wasn’t the first, nor will it be the last. Linux dodged a bullet the other day. If the XZ exploit had gone undiscovered for only a few more weeks, millions of Linux systems would have been compromised with a backdoor. We were lucky. But, can we stay lucky?

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Subscription economy defies economic headwinds, fuels recurring growth

CIO

Organizations with subscription-based business models have not only survived the recent global economic challenges but have also outperformed their traditional, product-based counterparts, according to The Subscription Economy Index (SEI) report for 2023 by Zuora. The latest SEI findings reveal that subscription-based companies have grown remarkably, outstripping traditional business models significantly.

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The OODA Network Discusses Drone Countermeasures, Border Risk, and International Crime Syndicates

Ooda Loop

In March, OODA Network Member John Sullivan shared with the network an overview of current threat vectors and strategic challenges at the border relative to the presence of various international crime syndicates in North America. He also shared his perspective on the primary topic of the monthly meeting - The Exponential Pace of Technological Change.

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Certinia bakes AI into its latest professional services updates

CIO

Certinia has joined the growing ranks of enterprise software vendors turning to generative AI to enhance their offerings. The provider of ERP and professional services automation software based on the Salesforce platform today announced it has added AI-powered features aimed at simplifying common processes for midrange service firms to its latest update.

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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When Your Colleagues Have an Outdated Perception of You

Harvard Business Review

As we grow or change, our identity transitions are often invisible — unless we do the work to help others see our changes. This can be particularly true for people who have worked at a company for a long time. If you’re feeling like your colleagues aren’t recognizing your growth, the authors recommend three strategies: 1) Get clear on the differences between how you are perceived and how you want to be perceived; 2) Let go of work you may still be doing that was associated with your previous rol

Strategy 127
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Generative AI and CIO.com: helping you get the Smart Answers you need

CIO

Here at CIO.com we are committed to bringing you high-quality human-created insights, and we are excited to use new technologies to do so. Major news outlets are now regularly publicizing their stances on the use of Generative AI, or Gen AI, by journalists. Some, like Associated Press and The Guardian, have outright banned the use of generative AI in the creation of stories and images.

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Why The OODA Loop? Because everything is in a ceaseless flux.

Ooda Loop

A young Brazilian Mixed Martial Arts fighter has just kicked off a wave of interest in the teachings of a little known philosopher, Ludwig von Mises. This has generated excitement among Boyd fans, who have long seen a connection between the philosophy of Mises and the attitudes and approaches of Boyd. Moicano has also been made a hero of the cryptocurrency community for the way he contextualized Mises.

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La C-suite si sta espandendo e il ruolo del CIO è destinato a evolvere

CIO

Il miglioramento della centralità del cliente è un imperativo tutt’altro che nuovo, a livello di organizzazione, ma alcune aziende hanno fatto un passo avanti, istituendo nuovi ruoli nella C-suite per assecondare tale cambiamento. Interlace Health, società specializzata nelle soluzioni di modulistica digitale per il settore della salute, è diventata una di queste realtà, nominando Maggie Peña come primo Chief Experience Officer.

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Streamlining Database Compliance with CI/CD Integration

IT leaders know the importance of compliance at every level, but the database often gets left behind as other environments are automated for robust protection. This whitepaper emphasizes the importance of robust, auditable, and secure database change management practices for safeguarding organizational compliance. Learn how automating database compliance: Mitigates risk Protects against security vulnerabilities Helps avoid regulatory penalties Aligns database workflows with app lifecycle Turns d

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Exploring Blue Prism’s Web-Based Extension

Perficient

Empowering Automation in the Digital Era In this highly digitally connected world, companies are always looking for new and creative ways to improve efficiency, simplify procedures, and provide better customer service. Robotic Process Automation (RPA) has become a game-changing technology that helps businesses accelerate up operations, cut down on human error, and automate repetitive activities.

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Real User Monitoring With a Splash of OpenTelemetry

Honeycomb

You’re probably familiar with the concept of real user monitoring (RUM) and how it’s used to monitor websites or mobile applications. If not, here’s the short version: RUM requires telemetry data, which is generated by an SDK that you import into your web or mobile application. These SDKs then hook into the JS runtime, the browser itself, or various system APIs in order to measure performance.

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Why The OODA Loop? Because everything is in a ceaseless flux.

Ooda Loop

A young Brazilian Mixed Martial Arts fighter has just kicked off a wave of interest in the teachings of a little known philosopher, Ludwig von Mises. Already a subscriber? Sign In. Subscribe to read this article and all other premium research and analysis.

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Intro to Streamlit: Web-based Python data apps made easy

InfoWorld

A common problem with Python applications is how to share them with other people. Developers frequently use a web interface to solve this issue, presenting the app's functionality by way of a UI. But that solution works best when the application UI is a natural fit for web components. Data exploration apps can work like this, for instance, but they also require front-end components written in JavaScript for ideal interactivity.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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3 Tips To Improve Team Building And Employee Engagement In Your Startup

Crunchbase News

By Alex Axelrod Recruiting the right team is the first step in ensuring any startup’s success. As a founder, it’s essential that you attract and retain top talent for long-term prosperity. However, that is easier said than done. Nearly half of all startups globally face difficulties finding qualified talent, and recruitment can be time-consuming and complex.

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OpenAI's Assistants API gets a boost

InfoWorld

OpenAI , the artificial intelligence research company, has updated its Assistants API with a faster, more accurate file search tool, vector stores, and a tool choice parameter. OpenAI announced the Assistants API update on April 17. The new file_search tool can retrieve as many as 10,000 files per assistant. It connects models with developers' data to assist in building applications relevant to an organization or use case.

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The Shrinking Series E: More Senior Startups Raise Smaller Follow-On Rounds

Crunchbase News

Typically, when a venture-backed startup raises a follow-on round, the size of the investment and the company’s valuation go up as well. One expects a Series D round, for instance, to be larger than a Series C. Another bump usually occurs should the company secure a Series E. Lately, however, sequential rounds aren’t always getting bigger, a review of Crunchbase data suggests.

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How to Set Commit Goals

thoughtLEADERS, LLC

Learn what a commit goal is and what you should consider when creating one. When you set goals, I encourage you to set two kinds of goals. The first is a commit goal and the second is a stretch goal. A commit goal is something you’re committing to do for the organization. If you miss it, you can get fired. There should be extreme consequences for missing a commit goal.

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Top 5 Challenges in Designing a Data Warehouse for Multi-Tenant Analytics

Multi-tenant architecture allows software vendors to realize tremendous efficiencies by maintaining a single application stack instead of separate database instances while meeting data privacy needs. When you use a data warehouse to power your multi-tenant analytics, the proper approach is vital. Multi-tenant analytics is NOT the primary use case with traditional data warehouses, causing data security challenges.

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Intel, RedHat, and others join hands for Open Platform for Enterprise AI

InfoWorld

In a move that could redefine how generative AI can be used by enterprises sans the present ambiguity over its ability to scale and interoperable across business systems, the LF AI & Data Foundation has announced the launch of the Open Platform for Enterprise AI (OPEA) in collaboration with several technology companies. The objective is to spearhead the development of open, robust, multi-provider, and composable GenAI systems that are flexible, scalable, and enterprise-grade.

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Complete Guide to AI at Dell Technologies World 2024

Dell EMC

Everything to know about how we’re bringing AI to Dell Technologies World 2024 as we gear up for our biggest week of the year.

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Java G1 fix would speed JIT compilation

InfoWorld

A change to Java’s G1 garbage collector would lower the memory and processing overhead and speed the execution of Java’s C2 optimizing JIT (just-in-time) compiler, benefiting cloud deployments, under a proposal in the Java community. The OpenJDK proposal would simplify the implementation of G1’s barriers, which record information about application memory accesses, by shifting their expansion from early in the C2 JIT's compilation pipeline to later, the proposal states.

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The Evolving Threat of Ransomware — A Call to Action for Cybersecurity

Palo Alto Networks

In the ever-evolving landscape of cybersecurity, the specter of ransomware looms larger than ever before. Once considered merely an IT issue, ransomware has since evolved into a pervasive threat, affecting individuals, businesses and governments alike. The sophistication of ransomware actors continues to grow, posing significant challenges for defenders.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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ECMAScript 2024 features you can use now

InfoWorld

The ECMAScript specification is like a portrait of the JavaScript language that is repainted every year. As is typical of modern JavaScript, the spec and real-world practice move in tandem. The newest version of the spec, ECMAScript 2024 , includes seven new JavaScript features and is expected to be finalized in June. This article introduces four of the new features that are already available in browsers and server-side environments, and ready for you to use today: Promise.withResolvers is a po

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Webinar | Implementing Agility at Scale 

Agile42

In our latest webinar, Implementing Agility at Scale, hosted by Giuseppe de Simone and Lothar Fischmann, we explored the intricacies of scaling. The discussion offered valuable insights into the challenges involved in transitioning to Agile frameworks on a larger scale. De Simone and Fischmann, seasoned experts in organizational agility, provided a comprehensive overview of three main approaches to scaling: pattern-led, principles-led, and practice-led.

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Oracle April 2024 Critical Patch Update Addresses 239 CVEs

Tenable

Oracle addresses 239 CVEs in its second quarterly update of 2024 with 441 patches, including 38 critical updates. Background On April 16, Oracle released its Critical Patch Update (CPU) for April 2024 , the second quarterly update of the year. This CPU contains fixes for 239 CVEs in 441 security updates across 30 Oracle product families. Out of the 441 security updates published this quarter, 8.6% of patches were assigned a critical severity.