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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC.

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Implications of generative AI for enterprise security

CIO

Generative AI has quickly changed what the world thought was possible with artificial intelligence, and its mainstream adoption may seem shocking to many who don’t work in tech. So, what are its implications for the enterprise and cybersecurity? It is a scientific and engineering game-changer for the enterprise.

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What is Oracle’s generative AI strategy?

CIO

While Microsoft, AWS, Google Cloud, and IBM have already released their generative AI offerings, rival Oracle has so far been largely quiet about its own strategy. Instead of launching a competing offering in a rush, the company is quietly preparing a three-tier approach.

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20 issues shaping generative AI strategies today

CIO

Organizations are rushing to figure out how to extract business value from generative AI — without falling prey to the myriad pitfalls arising. Those results align with Foundry’s more recent July 2023 CIO Tech Talk survey that found 60% of IT leaders are actively using gen AI in their enterprise, with 28% more in the exploratory phase.

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LLMOps for Your Data: Best Practices to Ensure Safety, Quality, and Cost

Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase

Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy for the future.

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Generative AI and the Transformation of Everything

CIO

Generative AI is an innovation that is transforming everything. ChatGPT and the emergence of generative AI The unease is understandable. The reason for this conversation is the seemingly overnight emergence of generative AI and its most well-known application, Open AI’s ChatGPT.

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Rocket Mortgage lays foundation for generative AI success

CIO

That’s why Rocket Mortgage has been a vigorous implementor of machine learning and AI technologies — and why CIO Brian Woodring emphasizes a “human in the loop” AI strategy that will not be pinned down to any one generative AI model. It’s a powerful strategy.” That’s really valuable.”