UPS delivers customer wins with generative AI
CIO
MAY 3, 2024
MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company. As a result, UPS is investing in training the model on its corporate data set. Turbo and GPT4.
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