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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply. It makes the team member much more efficient.”

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UPS delivers customer wins with generative AI

CIO

MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company. As a result, UPS is investing in training the model on its corporate data set. For MeRA, UPS started with Microsoft OpenAI LLMs, GPT 3.5

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The $400 billion opportunity for AI in customer service

CIO

As a ‘copilot’ for call center workers, a generative AI-trained assistant can help them quickly access information or suggest replies by linking to the customer knowledge base,” says Condell. “We We can pass auto-generated replies as an internal note to the ticket, where the agent can quickly review, rework if needed, and send.”

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ChatGPT, the rise of generative AI

CIO

GPT stands for generative pre-trained transformer. ChatGPT was trained on a much larger dataset than its predecessors, with far more parameters. ChatGPT was trained with 175 billion parameters; for comparison, GPT-2 was 1.5B (2019), Google’s LaMBDA was 137B (2021), and Google’s BERT was 0.3B (2018). What is ChatGPT?

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Generative AI hallucinations: What can IT do?

CIO

What IT can do about generative AI hallucinations Fortunately, there are actions IT organizations can take to reduce the risk of generative AI hallucinations—either through decisions they make within their own environments or how internal users are trained to use existing tools. Here are a range of options IT can use to get started.

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Life Sciences Executive Search: The Quest for Innovation

N2Growth Blog

The Importance of Finding Innovators in the Life Sciences Industry In today’s rapidly evolving life sciences industry, finding innovators has become critical for organizations seeking to stay ahead of the curve. Finding innovators in the life sciences industry The importance of innovative leadership cannot be overstated.

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How to Use Generative AI and LLMs to Improve Search

TechEmpower CTO

Moreover, LLMs come equipped with an extensive knowledge base derived from the vast amounts of data they've been trained on. This expansive, and ever-increasing knowledge base allows them to provide insights, answers, and context that may not even exist in a business's specific dataset or repository.