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10 Help Desk Metrics to Track for Maximum Efficiency

Kaseya

Without a system or process, users will not know where to direct their queries and IT technicians will not know how to track and resolve tickets. What are help desk metrics? IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity.

Metrics 59
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15 Key Product Management Metrics and KPIs

Altexsoft

To deliver the most value, encourage your return and loyalty, executives of companies like these start their weeks with looking at metrics – pieces of quantifiable data that illustrate the changes in revenue and customer behavior. In this article, we will introduce you to metrics and KPIs to track your product success.

Metrics 92
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Power BI Executive Dashboard: Actionable Insights for Leaders

Sunflower Lab

Closely linked to Power BI, Power BI analytics is the most powerful and efficient tool that enables you to not only view data but also uncover trends, identify opportunities, and model your organization to become more effective and successful. For most organizations, these key metrics can be divided into three broad categories.

Metrics 52
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Power BI Purchase Dashboards

Sunflower Lab

Enter the Power BI Purchase Dashboard: a powerful analytics tool allowing organizations real-time insights into their procurement activities, supplier performance, spending habits, and more. Spend Analysis Dashboard A Spend Analysis Dashboard is a tool used by businesses to analyze and monitor their spending patterns and expenses.

Budget 52
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Improve Help Desk KPIs with Fast Access to IT Documentation

Kaseya

A common key performance indicator (KPI) for IT support teams is Mean Time to Resolution (MTTR), also known as “average speed to answer.” Another common KPI is First Contact Resolution (FCR). “ At the end of the day, one of the most important service desk metrics is end user or customer satisfaction (CSAT).

KPI 129
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Transforming ESG Challenges with Automation: ServiceNow’s Sustainable Approach

Perficient

ESG can differ for each organization due to contextual factors such as industry, size, location, and stakeholder expectations, which influence how they assess and address environmental, social, and governance performance. Integrate ESG management with workday Upload historical data and use ESG management as a system of record.

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Lean IT: Data driven steering of IT Organizations

Capgemini

In new (agile) as well as hybrid (bimodal) IT Organizations we’re facing a lot of common misconceptions about organizational steering: “We are agile, we don’t need steering metrics” is just one of them, but by far the most common. Ok, same product, different packaging?”. In short: Same ingredients, different concoct, superior outcome.