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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA’s introduction has been a game changer for UPS, transforming our approach to best-in-class customer service,” Subramanian says. “By

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TransUnion transforms its business model with IT

CIO

billion acquisition of data and analytics company Neustar in 2021, TransUnion has expanded into other services such as marketing, fraud detection and prevention, and robust analytical services. At the core of its strategy is the mountain of data that TransUnion has acquired — along with more than 25 companies — over decades.

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AI poised to replace entry-level positions at large financial institutions

CIO

Global banks and investment firms are currently mulling plans to replace entry-level financial analyst positions with artificial intelligence (AI), with as many as two-thirds of these positions potentially on the chopping block.

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Oracle adds AI capabilities to its Fusion Cloud CX

CIO

Oracle is adding more AI capabilities to its Fusion Cloud CX that provides software for sales, marketing, and service teams across an enterprise, the company announced on Thursday. Additionally, it can improve customer response times and free up service agents to deal with complex customer issues or scenarios, the company said.

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Democratizing AI for All: Transforming Your Operating Model to Support AI Adoption

Democratization puts AI into the hands of non-data scientists and makes artificial intelligence accessible to every area of an organization. But in order to reap the rewards that AI offers, it is essential that businesses first address how their organizations are set up, from their people to their processes.

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Generative AI gold rush drives IT spending — with payoff in question

CIO

Interest in AI, building since last year, will push a 10% increase in data center system spending this year, driving worldwide IT spending to $5.06 There were very robust stories about how great generative AI was going to be.” What does AI give me? There’s no way most companies are going to get anywhere near this.

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Prioritizing AI? Don’t shortchange IT fundamentals

CIO

Generative AI continues to dominate IT projects for many organizations, with two thirds of business leaders telling a Harris Poll they’ve already deployed generative AI tools internally, and IDC predicting spend on gen AI will more than double in 2024. But the usual laundry list of priorities for IT hasn’t gone away.

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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Product Transformation: Adapting Your Solutions for Cloud Models

Speaker: Ahmad Jubran, Cloud Product Innovation Consultant

In order to maintain a competitive advantage, CTOs and product managers are shifting their products to the cloud. Those previous architectures, which were optimized for transactional systems, aren't well-suited for the new age of AI. Optimize serverless and managed data processing pipelines. And much more!