Use customer health data to grow and forecast NRR
TechCrunch
DECEMBER 6, 2022
Kellie Capote is chief customer officer at Gainsight , where she leads the entire post-sales organization, including customer success management, support, professional services and the CS Ops & Scale teams. What kinds of customer health data should you collect and analyze to help you avoid unpleasant surprises? A DEAR solution.
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