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Use customer health data to grow and forecast NRR

TechCrunch

Kellie Capote is chief customer officer at Gainsight , where she leads the entire post-sales organization, including customer success management, support, professional services and the CS Ops & Scale teams. What kinds of customer health data should you collect and analyze to help you avoid unpleasant surprises? A DEAR solution.

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9 tips for achieving IT service delivery excellence

CIO

IT service delivery enables an organization to give end users access to essential IT services by designing, developing, and deploying key technology resources, including applications and data. Develop a structured service catalog and adapt Achieving service delivery excellence is not a one-size-fits-all process.

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The Future of Developer Workstations

Xebia

A customer recently approached us with a question: How can we optimize our developers’ work experience while maintaining security and compliance? Although this proof of concept focused on one customer, the general lessons learned are helpful for any company considering a similar approach for their developers.

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The Good and the Bad of.NET Framework Programming

Altexsoft

NET is a software development framework and ecosystem designed and supported by Microsoft to allow for easy desktop and web application engineering. It had WinForms, a GUI library for desktop applications; ASP.NET, a framework for Web; and ADO.NET for data access. Source: NET Blog. Four previews of.NET 5.0

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LLMs Demand Observability-Driven Development

Honeycomb

Some of these things are related to cost/benefit tradeoffs, but most are about weak telemetry, instrumentation, and tooling. Neural nets are also inherently stochastic, because GPU calculations around floating point operations are inherently nondeterministic. With software, you typically start with tests and graduate to production.

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5 Tips for Successfully Implementing Behavior-Driven Development in Your Team

Gorilla Logic

Have you ever been part of a team where tickets are hard to understand or don’t supply enough detail for the team to properly work? Experiences like these make many developers think about using Behavior-Driven Development (BDD). Know your team members You work with your team every day and know them well.

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Financial IT leaders prep for a quantum-fueled future

CIO

Optimization problems, for which a whole chorus of variables must be fine-tuned and modulated, routinely plague financial firms, especially when it comes to highly engineered financial products such as those developed through quantitative analysis. Their work earned them a 2023 US CIO 100 Award for IT innovation and leadership.