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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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Together lands $102.5M investment to grow its cloud for training generative AI

TechCrunch

Generative AI companies continue to raise huge amounts of capital to fuel their commercial — and, in some cases, open source — ambitions. See Together, a startup creating open source generative AI and AI model development infrastructure, which today announced that it closed a $102.5

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10 most in-demand generative AI skills

CIO

If any technology has captured the collective imagination in 2023, it’s generative AI — and businesses are beginning to ramp up hiring for what in some cases are very nascent gen AI skills, turning at times to contract workers to fill gaps, pursue pilots, and round out in-house AI project teams.

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French regulator fines Google $271M over generative AI copyright issue

CIO

France’s competition authority fined Google, its parent company Alphabet, and two subsidiaries a total of €250 million ($271 million) for breaching a previous agreement on using copyrighted content for training its Bard AI service, now known as Gemini. Generative AI, Regulation

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Generative AI: 5 enterprise predictions for AI and security — for 2023, 2024, and beyond

CIO

From IT, to finance, marketing, engineering, and more, AI advances are causing enterprises to re-evaluate their traditional approaches to unlock the transformative potential of AI. What can enterprises learn from these trends, and what future enterprise developments can we expect around generative AI?

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Expectations vs. reality: A real-world check on generative AI

CIO

Is generative AI so important that you need to buy customized keyboards or hire a new chief AI officer, or is all the inflated excitement and investment not yet generating much in the way of returns for organizations? Have you had training? Do you feel confident about being able to learn these things?

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6 generative AI hazards IT leaders should avoid

CIO

OpenAI’s recent announcement of custom ChatGPT versions make it easier for every organization to use generative AI in more ways, but sometimes it’s better not to. But this wasn’t the first time Bing’s AI news added dubious polls to sensitive news stories.