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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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Generative AI gold rush drives IT spending — with payoff in question

CIO

Interest in AI, building since last year, will push a 10% increase in data center system spending this year, driving worldwide IT spending to $5.06 There were very robust stories about how great generative AI was going to be.” There’s no way most companies are going to get anywhere near this. What does AI give me?

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Amazon’s Alexa gets new generative AI-powered experiences

TechCrunch

Among the slew of CES announcements this week, it should be no surprise to anyone that generative AI is a major theme from tech companies this year, including Volkswagen, Nvidia and — of course — Amazon. Today, […] © 2023 TechCrunch. All rights reserved. For personal use only.

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10 most in-demand generative AI skills

CIO

If any technology has captured the collective imagination in 2023, it’s generative AI — and businesses are beginning to ramp up hiring for what in some cases are very nascent gen AI skills, turning at times to contract workers to fill gaps, pursue pilots, and round out in-house AI project teams.

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LLMs in Production: Tooling, Process, and Team Structure

Speaker: Dr. Greg Loughnane and Chris Alexiuk

Technology professionals developing generative AI applications are finding that there are big leaps from POCs and MVPs to production-ready applications. However, during development – and even more so once deployed to production – best practices for operating and improving generative AI applications are less understood.

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Generative AI: 5 enterprise predictions for AI and security — for 2023, 2024, and beyond

CIO

From IT, to finance, marketing, engineering, and more, AI advances are causing enterprises to re-evaluate their traditional approaches to unlock the transformative potential of AI. What can enterprises learn from these trends, and what future enterprise developments can we expect around generative AI?

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When it comes to generative AI in the enterprise, CIOs are taking it slow

TechCrunch

To hear the hype from vendors, you would think that enterprise buyers are all in when it comes to generative AI. But like any newer technology, large companies tend to move cautiously. Throughout this year, as vendors feverishly announced new generative AI-fueled products, CIOs took note. All rights reserved.