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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The in-house developed project, Message Response Automation (MeRA), is already delivering. Built to extend For UPS, contact center use of generative AI is just a springboard.

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Generative AI gold rush drives IT spending — with payoff in question

CIO

Interest in AI, building since last year, will push a 10% increase in data center system spending this year, driving worldwide IT spending to $5.06 There were very robust stories about how great generative AI was going to be.” It takes more than just installing software to make gen AI work,” McDonald said.

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Amazon’s Alexa gets new generative AI-powered experiences

TechCrunch

Among the slew of CES announcements this week, it should be no surprise to anyone that generative AI is a major theme from tech companies this year, including Volkswagen, Nvidia and — of course — Amazon. In September 2023, Amazon announced to developers that it would be launching new tools to build LLM-powered experiences.

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Lessons from the field: How Generative AI is shaping software development in 2023

CIO

Generative AI has forced organizations to rethink how they work and what can and should be adjusted. Specifically, organizations are contemplating Generative AI’s impact on software development. AI won’t replace developers Generative AI has introduced a level of software development speed that didn’t exist before.

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LLMOps for Your Data: Best Practices to Ensure Safety, Quality, and Cost

Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase

January 18th, 2023 at 9:30am PST, 12:30pm EST, 5:30pm GMT

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Titan AI leverages generative AI to streamline mobile game development

TechCrunch

Generative AI is attracting a significant level of investment, including in the gaming space. Titan AI, a new mobile games studio, raised over $500,000 in pre-seed funding led by Berkeley SkyDeck.

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Generative AI: 5 enterprise predictions for AI and security — for 2023, 2024, and beyond

CIO

From IT, to finance, marketing, engineering, and more, AI advances are causing enterprises to re-evaluate their traditional approaches to unlock the transformative potential of AI. What can enterprises learn from these trends, and what future enterprise developments can we expect around generative AI?

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Building User-Centric and Responsible Generative AI Products

Speaker: Shyvee Shi - Product Lead and Learning Instructor at LinkedIn

In the rapidly evolving landscape of artificial intelligence, Generative AI products stand at the cutting edge. This presentation unveils a comprehensive 7-step framework designed to navigate the complexities of developing, launching, and scaling Generative AI products.

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LLMs in Production: Tooling, Process, and Team Structure

Speaker: Dr. Greg Loughnane and Chris Alexiuk

Technology professionals developing generative AI applications are finding that there are big leaps from POCs and MVPs to production-ready applications. However, during development – and even more so once deployed to production – best practices for operating and improving generative AI applications are less understood.