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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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Generative AI: 5 enterprise predictions for AI and security — for 2023, 2024, and beyond

CIO

From IT, to finance, marketing, engineering, and more, AI advances are causing enterprises to re-evaluate their traditional approaches to unlock the transformative potential of AI. What can enterprises learn from these trends, and what future enterprise developments can we expect around generative AI?

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AWS revenue growth stabilizes with a boost from generative AI-led services

CIO

AWS posted a stable 12% revenue growth in the third quarter of 2023 buoyed by demand for generative AI-led services, despite customers trying to optimize their cloud spending. The new workloads, according to Jassy, are mostly related to AI and generative AI. Amazon Web Services, Generative AI

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ChatGPT, the rise of generative AI

CIO

Over the last few months, both business and technology worlds alike have been abuzz about ChatGPT, and more than a few leaders are wondering what this AI advancement means for their organizations. It’s only one example of generative AI. GPT stands for generative pre-trained transformer. What is ChatGPT?

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Paving the way for generative AI proficiency in the workplace

CIO

When I mentioned that part of my job involves thought leadership around digital trends like generative AI, the first comment was, “Wow, you must be busy this year.” Adobe Photoshop now includes a “generative fill” option to let AI take a pass at edits. The largest variable remains the question of how.

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Unlocking Innovation: AWS and Anthropic push the boundaries of generative AI together

AWS Machine Learning - AI

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications.

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20 issues shaping generative AI strategies today

CIO

Organizations are rushing to figure out how to extract business value from generative AI — without falling prey to the myriad pitfalls arising. Those results align with Foundry’s more recent July 2023 CIO Tech Talk survey that found 60% of IT leaders are actively using gen AI in their enterprise, with 28% more in the exploratory phase.