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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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Generative AI gold rush drives IT spending — with payoff in question

CIO

“No company got out of 2023 without having a story about how much better their company was going to be, how much better their products were going to be, how much better their customers’ lives were going to be because of generative AI,” he said. There were very robust stories about how great generative AI was going to be.”

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Generative AI sparks family business renaissance: PwC report

CIO

The next generation of leaders in family businesses is poised to embrace the transformative power of generative AI (GenAI) despite marked resistance from the incumbent leaders, according to a PwC report.

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Generative AI: 5 enterprise predictions for AI and security — for 2023, 2024, and beyond

CIO

From IT, to finance, marketing, engineering, and more, AI advances are causing enterprises to re-evaluate their traditional approaches to unlock the transformative potential of AI. What can enterprises learn from these trends, and what future enterprise developments can we expect around generative AI?

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Embedded Analytics Insights for 2024

From data security to generative AI, read the report to learn what developers care about including: Why organizations choose to build or buy analytics How prepared organizations are in 2024 to use predictive analytics & generative AI Leading market factors driving embedded analytics decision-making

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Generative AI copilots are your productivity rocket boosters

CIO

So much digital ink has been spilled regarding how generative AI is a first-class productivity booster. Try something similar here, with marketing collateral as the context. For example, try something like: You’re a content marketing manager. For the logo, try: You’re a graphic designer embedded with marketing.

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Creating value with generative AI in manufacturing

CIO

As the manufacturing sector evolves in these and other ways, generative AI tools like Microsoft Copilot will come into their own. In an increasingly competitive industry, manufacturers need up-to-the-minute insights on customer sentiment to help inform sales and marketing efforts. Generative AI, Innovation