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5 ways AI will transform CRM

CIO

The potential for generative AI systems such as OpenAI’s ChatGPT and Google’s Bard to transform how businesses work is being realized. Microsoft’s integration of ChatGPT into its Power Platform is enabling businesses to quickly build their own workflows that incorporate a user-friendly chat interface.

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Concerns remain even as the EU reaches a landmark deal to govern AI

CIO

The provisional agreement defines the rules for the governance of AI in biometric surveillance and how to regulate general-purpose AI systems (GPAIS), such as ChatGPT. The bill will turn into an EU law once it is approved by the European Parliament at a vote scheduled for early 2024.

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Daily Crunch: ChatGPT’s user experience and implementation ‘should have Google scared’

TechCrunch

The answers to all of life’s important questions : Generative artificial intelligence has come a long way, and many of our colleagues took OpenAI’s ChatGPT for a ride, including Darrell , who asked the all-important question about Pokémon strengths and weaknesses. While you’re at it, check out Kyle ’s story on OpenAI’s release of GPT-3.5.

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Toyota transforms IT service desk with gen AI

CIO

“One of my bold bets is I want to eliminate our traditional service desk by 2025,” says Jason Ballard, IT executive and general manager for infrastructure and operations services at Toyota Motor North America. In the past year, Ballard says AgentAsk has resolved nearly 70,000 issues and accelerated the resolution of about 100,000 more.

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CIOs press ahead for gen AI edge — despite misgivings

CIO

OpenAI’s November 2022 announcement of ChatGPT and its subsequent $10 billion in funding from Microsoft were the “shots heard ’round the world” when it comes to the promise of generative AI. OpenAI’s late August announcement of the release of ChatGPT Enterprise based on GPT-4 included note of its use by Estée Lauder Cos.,

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A comparative assessment of digital transformation in Italy

CIO

This is the basis for a complex digital transformation project, which the company recently accelerated with the arrival of new GM Alessandro Filippi and, shortly after, new CIO D’Accolti, ahead of the 2025 Jubilee, when 50 million visitors are expected in Rome during a series of pilgrimages.

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Workplace Culture: How to Leverage Innovation No AI Bot Can Replace

Let's Grow Leaders

And, for grins and remarkably accurate insights, ChatGPT weighs in with commentary at the end. According to a Pew Research study experts predict robots and digital agents powered by artificial intelligence will significantly displace blue-collar and white-collar jobs by 2025.

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