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American Airlines takes flight with analytics transformation

CIO

In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. Leibman notes that American Airlines operates every hour of every day. American Airlines. “We Leibman, who stepped down on Sept.

Airlines 363
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Sun Country enhances customer experience with IT

CIO

To take its digital transformation to new heights, Sun Country Airlines didn’t just take a tip from the big carriers. Sun Country Airlines has elevated its customer service since hiring an experienced CIO from United Airlines in early 2023. It’s not unusual for small airlines to be later in adopting newer technologies.

Airlines 130
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10 emerging innovations that could redefine IT

CIO

The pace of innovation is relentless. Once wild and seemingly impossible notions such as large language models, machine learning, and natural language processing have gone from the labs to the front lines. The next generation promises to deliver the same unstoppable parade of innovation. Or maybe just ten or five or one?

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Cathay Pacific to take cloud journey to new heights

CIO

Instead, the publicly held operator of Cathay Pacific Airlines and HK Express is shifting from migration to optimization mode in an effort to wrest additional benefits from its all-in cloud transformation. Cathay is also an early innovator in making use of blockchain’s digital ledger technology.

Airlines 298
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Hopper raises $170M and partners with Capital One on a new cardholder travel booking portal

TechCrunch

” That pre-COVID transformation that Pichette is referring to is Hopper’s shift from being essentially a machine learning-powered lowest fare finder to what co-founder and CEO Fred Lalonde says is really much more of a fintech company. And so if it has these attributes, then we’re interested.”

Travel 250
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How Personalization can Impact Airline Ancillary Revenue Models

Coforge

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4 ways Swedish CIOs strengthen defenses against bombarding AI sales

CIO

“Many handle the word a bit carelessly,” says Charlotte Svensson, CIO at SAS, the Scandinavian airline. It can be about anything from classic data analysis and advanced data analysis, to robotics or machine learning. SAS works a lot with AI already, though, with more traditional machine learning and evolving generative AI tools.