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United Airlines gives employees the digital tools to make customers happy

CIO

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. That was our story, and we worked very diligently to change the narrative.” In that model, no one was looking out for the end user.

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Averting turbulence in the air

CIO

The diversification of payment methods and gradual increase in the volume of online transactions have cast a spotlight on the need for payment security compliance within the airline industry. Understanding the business of the airline industry As previously mentioned, the revenue streams are becoming diversified in the airline sector.

Airlines 130
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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

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Sustainable Travel: Opportunities Digital Technology Provides for a Greener Business

Altexsoft

Greenhouse gases (tourism is responsible for around 8 percent of global carbon emissions, three-quarters of which is due to aviation), local resource overuse (e.g., It means that people want to travel responsibly, so hotels, airlines, and tour companies have to keep up and satisfy their customers (and attract new ones).

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Travel Analytics: Data Sources, Use Cases, and Real-Life Examples

Altexsoft

Internal systems — like a property management system (PMS) in hospitality, a passenger service system (PSS) used by airlines, or an OTA back office — are the backbone and the most relevant source of transaction details, booking histories, and inventory data for a travel business. Main types of recommender systems.

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IATA Explained: The Role of International Air Transport Association in the Aviation Industry

Altexsoft

IATA or the International Air Transport Association is a global trade association of airlines (both freight and passenger carriers) that regulates the aviation industry by developing standards, procedures, and practices. As of today, its members are 290 airlines in 120 countries comprising around 82 percent of total air traffic.

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Book Reviews For Fellow Techies

taos

Those people often faced the same challenge as innovators today: a product or technology whose benefits are obvious in hindsight can be a really tough sell at the introduction. Disrupting Class by Clayton Christiansen Christiansen’s book Innovator’s Dilemma is well known in tech circles. and stock market darling.