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Henkel embraces gen AI as enabler and strategic disruptor

CIO

Like many incumbents in the consumer packaged goods (CPG) industry, Henkel was slow to embrace digital technologies, resulting in a widening disconnect between the 147-year-old company and the changing needs of its customers. What we’re doing is finding the guys who like to crack big industry problems with technology.”

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10 generative AI certs and certificate programs to grow your skills

CIO

Generative AI is poised to disrupt nearly every industry, and IT professionals with highly sought after gen AI skills are in high demand, as companies seek to harness the technology for various digital and operational initiatives.

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3 ways Generative AI is transforming the retail industry

CIO

Generative artificial intelligence (GenAI) tools such as Azure OpenAI have been drawing attention in recent months, and there is widespread consensus that these technologies can significantly transform the retail industry. How can Generative AI speed innovation in retail?

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Google Cloud for Retailers adds AI-based inventory, e-commerce tools

CIO

In a bid to help retailers transform their in-store, inventory-checking processes and enhance their e-commerce sites, Google on Friday said that it is enhancing Google Cloud for Retailers with a new shelf-checking, AI-based capability, and updating its Discovery AI and Recommendation AI services.

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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO

prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. The rural lifestyle retailer, with more than 2,200 stores across the US, caters to the needs of rural residents with a wide variety of products on its shelves. Tractor Supply Co.

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3 technology trends set to revolutionize retail

CIO

Few verticals have undergone as massive a change as retail in the last couple of years. Driven by cutthroat competition and significant shifts in customer expectations, retail companies are striving to align themselves with the changing landscape, with IT playing a crucial role in their ability to achieve this.

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Rocket Mortgage lays foundation for generative AI success

CIO

That’s why Rocket Mortgage has been a vigorous implementor of machine learning and AI technologies — and why CIO Brian Woodring emphasizes a “human in the loop” AI strategy that will not be pinned down to any one generative AI model. The rest are on premises.