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Cengage Group CTO Jim Chilton on the P&L difference

CIO

Jim Chilton is an award-winning CIO who serves as the chief technology officer of Cengage Group, an innovative disruptor in the edtech space. As a business and technology executive, Chilton leverages his unique experiences to drive innovation and optimize technology throughout the company.

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What is GRC? The rising importance of governance, risk, and compliance

CIO

The need to manage risk, adhere to regulations, and establish processes to govern those tasks has been part of running an organization as long as there have been businesses to run. Best practices, framework and technology have been developed to support this work. What is GRC? GRC is overarching.

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Healthcare organizations must create a strong data foundation to fully benefit from generative AI

CIO

However, the effort to build, train, and evaluate this modeling is only a small fraction of what is needed to reap the vast benefits of generative AI technology. Key elements of this foundation are data strategy, data governance, and data engineering. Consider the iceberg analogy.

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10 best practices when partnering for strategic skills

CIO

For the more specialized IT needs, there just aren’t enough people to meet the demand,” says Michael Manos, CTO of Dun & Bradstreet. IT leaders must rigorously assess their partners’ talent management and development strategies, build greater trust and transparency into the relationships, and invest in greater partner governance.

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8 data strategy mistakes to avoid

CIO

“Organizations often get services and applications up and running without having put stewardship in place,” says Marc Johnson, CISO and senior advisor at Impact Advisors, a healthcare management consulting firm. They also need to establish clear privacy, regulatory compliance, and data governance policies.

Strategy 340
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8 pressing needs for CIOs in 2024

CIO

“With a focus on automation for customer service and telesales functions, we’re looking at intelligent automation solutions that can help improve customer engagement and self-help capabilities,” says Chris Pendergast, the company’s SVP and CTO.

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CIOs grapple with the ethics of implementing AI

CIO

What they are finding is that the line between advancing technologically and ensuring AI doesn’t result in detrimental outcomes is thin. Depending on the use cases, the reputation of your company and brand may be at stake, so it’s imperative that you plan for effective governance.” We intend to implement it in Q1 2024.”