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Cengage Group CTO Jim Chilton on the P&L difference

CIO

Jim Chilton is an award-winning CIO who serves as the chief technology officer of Cengage Group, an innovative disruptor in the edtech space. As a business and technology executive, Chilton leverages his unique experiences to drive innovation and optimize technology throughout the company.

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8 data strategy mistakes to avoid

CIO

Organizations can’t afford to mess up their data strategies, because too much is at stake in the digital economy. Unfortunately, the road to data strategy success is fraught with challenges, so CIOs and other technology leaders need to plan and execute carefully. Overlooking these data resources is a big mistake.

Strategy 339
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What is GRC? The rising importance of governance, risk, and compliance

CIO

The need to manage risk, adhere to regulations, and establish processes to govern those tasks has been part of running an organization as long as there have been businesses to run. Governance is who does what, how, and based on what data,” says Tilcia Toledo, senior managing director with FTI Consulting. What is GRC?

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Healthcare organizations must create a strong data foundation to fully benefit from generative AI

CIO

However, the effort to build, train, and evaluate this modeling is only a small fraction of what is needed to reap the vast benefits of generative AI technology. Key elements of this foundation are data strategy, data governance, and data engineering. Consider the iceberg analogy.

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8 pressing needs for CIOs in 2024

CIO

“With a focus on automation for customer service and telesales functions, we’re looking at intelligent automation solutions that can help improve customer engagement and self-help capabilities,” says Chris Pendergast, the company’s SVP and CTO.

Security 349
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10 best practices when partnering for strategic skills

CIO

For the more specialized IT needs, there just aren’t enough people to meet the demand,” says Michael Manos, CTO of Dun & Bradstreet. IT leaders must rigorously assess their partners’ talent management and development strategies, build greater trust and transparency into the relationships, and invest in greater partner governance.

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CIOs grapple with the ethics of implementing AI

CIO

What they are finding is that the line between advancing technologically and ensuring AI doesn’t result in detrimental outcomes is thin. Companies need both a practical plan and a transparent communications strategy in their response.” Bias can be inadvertently perpetuated when AI is trained on historical data, he notes.