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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA’s introduction has been a game changer for UPS, transforming our approach to best-in-class customer service,” Subramanian says. Built to extend For UPS, contact center use of generative AI is just a springboard.

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Implications of generative AI for enterprise security

CIO

Generative AI has quickly changed what the world thought was possible with artificial intelligence, and its mainstream adoption may seem shocking to many who don’t work in tech. A technology inflection point Generative AI operates on neural networks powered by deep learning systems, just like the brain works.

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Salesforce IT injects generative AI to ease its massive datacenter migration

CIO

That’s why SaaS giant Salesforce, in migrating its entire data center from CentOS to Red Hat Enterprise Linux, has turned to generative AI — not only to help with the migration but to drive the real-time automation of this new infrastructure. We are on the bleeding edge in our operations,” he adds.

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Adthos uses generative AI to completely automate audio ads

TechCrunch

As generative AI proliferates, it’s beginning to reach the ads we hear on podcasts and the radio. Startup Adthos this week launched a platform that uses AI to generate scripts for audio ads — and even add voiceovers, sound effects and music. “The ones that don’t will be the ones losing jobs.”

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Tech leaders weigh in on the upside and flipside of generative AI

CIO

Generative AI is widely regarded as one of the great technology breakthroughs of our time. To cut through the froth, CIO.com polled a range of IT leaders and experts for their views on where we are with generative AI, their hopes and their concerns. From a design perspective, such tools are more compelling.”

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Microsoft and Cognizant team up to boost enterprise Copilot adoption

CIO

But the partnership seeks to go beyond Cognizant’s internal use, with Microsoft and Cognizant teaming up to promote generative AI use across Cognizant’s global client base through the advisory and digital transformation services arm of Cognizant’s business.

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How generative AI is accelerating silicon diversity

CIO

As your organization experiments with generative AI and other sophisticated computational jobs, what’s inside your server chassis and other computing machines is very important. Here’s where you can learn more about Dell Generative AI Solutions. What more do you need to know? A bit more, actually. Enough, you’re thinking.