UPS delivers customer wins with generative AI
CIO
MAY 3, 2024
United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA’s introduction has been a game changer for UPS, transforming our approach to best-in-class customer service,” Subramanian says. Built to extend For UPS, contact center use of generative AI is just a springboard.
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