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American Honda IT to fuel innovation with generative AI

CIO

We have to constantly reshuffle the deck and as an IT organization be able to stay at least one step ahead of where the company is going.” Generative AI takes a front seat As for that AI strategy, American Honda’s deep experience with machine learning positions it well to capitalize on the next wave: generative AI.

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Avoid generative AI malaise to innovate and build business value

CIO

Despite the promise generative AI holds for boosting corporate productivity, closing the gap between its potential and business value remains one of CIOs’ chief challenges. Sixty-six percent of C-level executives are ambivalent or dissatisfied with the progress of their AI or GenAI efforts, according to Boston Consulting Group 1.

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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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Your Generative AI strategy could use a startup’s touch

CIO

You’re an IT leader at an organization whose employees are rampantly adopting generative AI. You require a strategy for efficient, productive, and responsible corporate use. Accordingly, many organizations plan to boost GenAI funding, the survey found. 1 Generative AI Pulse Survey, Dell Technologies, Sept.

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Inside Walmart’s generative AI journey

CIO

“Our people make the difference” — a common catchphrase of Walmart founder Sam Walton — still guides the company’s path forward as it ventures into the future with generative AI. The move places Walmart among a handful of companies (aside from tech giants) that have leveraged generative AI at scale.

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20 issues shaping generative AI strategies today

CIO

Organizations are rushing to figure out how to extract business value from generative AI — without falling prey to the myriad pitfalls arising. They note, too, that CIOs — being top technologists within their organizations — will be running point on those concerns as companies establish their gen AI strategies.

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Generative AI: now is the time to ‘learn by doing’

CIO

By Bryan Kirschner, Vice President, Strategy at DataStax Today, we’re all living in a world in which “humans with machines will replace humans without machines”—for the second time. This time, generative AI applications will become ubiquitous and indispensable machines that just about everyone uses to do things on their behalf.