Remove Hotels Remove Machine Learning Remove Systems Review Remove Technology
article thumbnail

IT to thank for most of Radisson Hotel Group’s business initiatives

CIO

With stints at Procter & Gamble, HPE and DHL, Jaime González-Peralta landed at Radisson Hotel Group four years ago as CIO for EMEA and then became global CIO in April 2020 — a particularly complex moment due to the paralysis that the pandemic inflicted on the world of travel. It was a brave and confident decision.

Hotels 290
article thumbnail

How Attribute-Based Shopping Will Change Hotel Booking

Altexsoft

When searching for hotel rooms, parents with young children may very much prefer to not have a fireplace or a high floor view, while honeymooners may be willing to pay to have both a fireplace and a view. Many hotels, though, still use an old shopping model. shift to more premium rooms and rates ” even in its early trials with ABS.

Hotels 111
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Metasearch in Hospitality: an Overview of Hotel Search Engines

Altexsoft

In April 2020, the hotel occupancy in the US dropped to its lowest level ever — the bewildering 24.5 The annual average was roughly 44 percent, which means that more than half of hotel rooms were empty during the whole year. The hospitality industry was among those that suffered the most because of the COVID-19 pandemic.

Hotels 119
article thumbnail

Guide to Digitizing Hotel Upselling and Cross-Selling: Strategies and Tools

Altexsoft

Upselling and cross-selling provide hotel owners and managers with the ability to drive greater profit from the same guest by timely offering valuable services. This post aims at explaining the key hotel upselling and cross-selling strategies, ways to digitize them effectively, and examples of existing software serving that purpose.

Hotels 59
article thumbnail

PolyAI lands $40M to handle contact center calls automatically

TechCrunch

One 2019 survey found that 88% of people prefer speaking to a live service agent instead of navigating an automated system. explained, a research lab focused on spoken dialog systems. Google (Wen) and Facebook (Su) laid the groundwork for many of the company’s conversational AI systems. Image Credits: PolyAI.

article thumbnail

How To Create A Successful App For Hotel Booking and Flight Search In 2020

Xicom

From technology-oriented recommendations to “second city” explorations, taking the gear up had made 70% of travellers research travel on their smartphone. Here, I am sharing some technology trends for online booking to answer the most frequently asked questions: How sustainability is driving hotel decisions? That’s huge, right!

Hotels 52
article thumbnail

HTNG: What Hospitality Technology Next Generation Is and How It Works

Altexsoft

The hospitality industry evolved into various businesses that propose different customer experiences by adopting new technologies, practices, and cultural trends. Machine learning allowed hotels and rental services to personalize offers and services. foster the adoption of new technologies.