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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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Generative AI sparks family business renaissance: PwC report

CIO

The next generation of leaders in family businesses is poised to embrace the transformative power of generative AI (GenAI) despite marked resistance from the incumbent leaders, according to a PwC report.

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13 IT resolutions for 2024

CIO

CIOs are readying for another demanding year, anticipating that artificial intelligence, economic uncertainty, business demands, and expectations for ever-increasing levels of speed will all be in play for 2024. Here’s what they list as their 2024 resolutions. He sees 2024 as the year to have good answers.

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8 pressing needs for CIOs in 2024

CIO

The most pressing responsibilities for CIOs in 2024 will include security, cost containment, and cultivating a data-first mindset.” Here, we detail those and others that comprise eight of the top priorities for CIOs in 2024. Adaptability and useability of AI tools For CIOs, 2023 was the year of cautious experimentation for AI tools.

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3 key digital transformation priorities for 2024

CIO

The analyst reports tell CIOs that generative AI should occupy the top slot on their digital transformation priorities in the coming year. Moreover, the CEOs and boards that CIOs report to don’t want to be left behind by generative AI, and many employees want to experiment with the latest generative AI capabilities in their workflows.

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SAP 2024 outlook: 5 predictions for customers

CIO

SAP customers have a lot to navigate in 2024. Those listening to SAP with intent will come to appreciate that SAP’s goal is to position itself for accelerated growth via next-generation platforms, enabled by generative AI, by leveraging customer data accessed through its RISE and GROW offerings.

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IDC Foundry India CIO Summit 2024: How CIOs Are Transitioning into the AI Era

CIO

The stage is set, and the clocks are ticking down to India CIO Summit 2024, to be held at the JW Marriott, Aerocity in India’s capital New Delhi on March 14 and 15, 2024 by IDC and Foundry, heralding the theme, The Future of IT: Rethinking Digitalization for an AI Everywhere World.