DevOps.com

MARCH 31, 2019

Frameworks such as Agile, ITIL, lean, cobit, six sigma and many others were built on an ideology of following a path defined by best practices. The post Agile vs. ITIL: Two Divergent Paths to DevOps? With DevOps, two of those […]. appeared first on DevOps.com.

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DevOps.com

FEBRUARY 20, 2019

It is difficult to dispute the importance that the ITIL (Information Technology Infrastructure Library) approach has had on the world of ITSM (IT service management). The post Will ITIL V4 Bring Order to a DevOps World?

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DevOps.com

MARCH 20, 2019

28 release of the ITIL Foundation ITIL 4 Edition book illustrates that big changes are coming to ITIL, bringing fear, uncertainty and doubt to those who have invested in ITIL and achieved certifications. It all comes down to how far along someone is in the ITIL V3 certification process.

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DevOps.com

APRIL 9, 2019

With the launch today of a flow design tool from xMatters, the divide between DevOps and ITIL-based approaches to managing IT is narrowing. The post xMatters Looks to Meld DevOps and ITIL appeared first on DevOps.com. Doug Peete, chief […].

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DevOps.com

MARCH 8, 2019

28 release of the ITIL Foundation ITIL 4 Edition book is proof positive that other service management frameworks have impressed the folks who brought the latest iteration of ITIL to fruition. The post ITIL V4 Foundation Embraces the Agile Manifesto with Teamwork as a Core Value appeared first on DevOps.com.

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CIO

MAY 26, 2023

IT Infrastructure Library (ITIL) The IT Infrastructure Library (ITIL) certification offered by Axelos is a popular certification for IT service management , especially for anyone working at an organization that subscribes to the ITIL methodology.

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Samanage

JANUARY 21, 2019

It’s finally coming – the ITIL update the ITSM world has been anticipating since it was announced at an ITSM conference in 2017: ITIL 4 will be released in the first quarter of this year. ITIL History. Common Issues with ITIL. How ITIL 4 Will Address Common ITIL Issues.

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Samanage

JANUARY 24, 2019

Uniting Traditional ITIL and IT DevOps to Make Agile ITIL. In order to adapt to the rapid changes in IT in the digital era, integrating traditional ITIL methodology with IT DevOps can help you transform your traditional ITIL thinking into something more akin to Agile ITIL. The Primary Characteristics of Agile ITIL.

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Samanage

DECEMBER 18, 2018

Navigating the Possible ITIL Alternatives for Your ITSM Framework. After all, ITIL is the most popularly adopted standard in ITSM, but it is far from the only alternative. This begs the question, why is ITIL so prevalent? And, furthermore, what do these other options have to offer that ITIL does not? ITIL Alternatives.

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TechBeacon

OCTOBER 30, 2019

This is how structured processes such as ITIL become obstacles to change. But when you impose too much structure, and put procedures in place simply to have those procedures in place, your organization becomes too rigid.

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DevOps.com

OCTOBER 20, 2023

Businesses face continuous pressure to deliver high-quality IT services efficiently. One emerging integration to meet these goals is between DevOps and IT service management (ITSM), more commonly known as DevOps+. DevOps+ is becoming more than a trend and has emerged as a powerful collaborative approach to meet these challenges.

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Samanage

JANUARY 2, 2019

ITIL From Humble Beginnings to Worldwide Adoption. Unless you’re a current, aspiring, or former IT professional, you probably don’t know exactly what ITIL is. Even if you don’t know exactly why or how, your work has most definitely been heavily impacted by the ITIL phenomenon. The Origins of ITIL and Early ITIL History.

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Telecommunications Government Guidelines Construction 40

Samanage

APRIL 4, 2019

Incident Management Process Flow for ITIL Incidents. Indeed, ITIL incident management is such an important focus for IT, that some confusion about what else IT does is understandable. One of the most problematic ways in which ITIL incident management can go wrong is with something that’s akin to mission creep.

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Organization Resources Policies Analysis 45

TechBeacon

APRIL 2, 2019

Now that the ITIL 4 foundation has been released, with the ITIL managing professional and ITIL strategic leader modules scheduled for release later this year, it's time to ask: What's in it for you?

Enterprise 53

Enterprise 53

Ivanti

AUGUST 31, 2023

Most ITSM solutions offered by vendors today follow ITIL best practices. ITIL Another aspect of the ITAM vs. ITSM backstory? So the IT infrastructure library (ITIL) serves two purposes: to both define common terminology and to define best practices for IT service management. and a process engine. CMDB or ITAM?

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Samanage

APRIL 2, 2019

Introducing the ITIL 4 Foundation. This year brings us a new version of ITIL, the world’s leading best practice guidelines for IT service management (ITSM). The ITIL 4 Foundation is all about creating a service management strategy that creates value across the board. Key ITIL 4 Foundation Terms.

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Gitprime

JANUARY 24, 2020

Before a team can work within the ITIL® framework, it needs the organization to be on the same page in how IT services are classified. Learn the basic ITIL® terminology used in standard IT service management with these simple definitions and examples.

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Samanage

OCTOBER 13, 2020

… [Trackback]. […] Read More here: orangematter.solarwinds.com/2018/09/25/what-is-supplier-management-from-an-itil-perspective/ […].

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Ivanti

AUGUST 24, 2023

What is IT Infrastructure Library (ITIL)? IT Infrastructure Library (ITIL) refers to a group of documents created in the 1980s that provide a framework and best practices for building an IT Service Management (ITSM) solution. What is a service strategy process? It’s been often stated that “if you fail to plan, you plan to fail.”

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Strategy Budget Survey Metrics 93

CIO

NOVEMBER 20, 2023

Other tools worth calling out are IT service management (ITSM) and IT Infrastructure Library (ITIL) solutions — which Buccola says are particularly critical for helping to keep IT expenses in check. Cloud Computing, Data Governance, Data Management, Enterprise Applications, ERP Systems, ITIL, ITSM “You don’t think about them.

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Technical Review Technology Software Review Systems Review 342

Samanage

MAY 9, 2019

Your service desk solution may come with a baked-in set of reports, but these aren’t necessarily the most critical ITSM ITIL metrics for your service team to track. Since happy, productive employees is generally your ultimate goal, CSAT may be the most important ITSM ITIL metric of all.

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Metrics Artificial Intelligence Artificial Inteligence Hardware 75

The Agile Manager

JANUARY 31, 2024

For years, ITIL was the go-to standard for IT governance. ITIL defines consistent, repeatable processes rooted in “best practices”. The net effect is that ITIL defines governance as “compliance”. That governance is still largely a sideline activity in IT is no surprise.

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Government Policies Software Development Exercises 52

CIO

OCTOBER 4, 2023

In addition, certifications in CompTIA Cloud Essentials, Cloud+ and Project+ ; Prince2 Foundation and Practitioner ; and ITIL Intermediate all gained in value by more than 10% over the last six months.

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CIO

JUNE 12, 2023

The framework still plays nicely with other IT management frameworks such as ITIL , CMMI , and TOGAF , which makes it a great option as an umbrella framework to unify processes across an entire organization. Overall, COBIT 2019 is designed to give businesses more flexibility when customizing an IT governance strategy.

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CIO

AUGUST 18, 2022

In the rare cases where there is a governing body — ITIL is an example — best practices aren’t what they offer. When you read or are told a particular way of doing things is best practice, do you ask what the criteria are for awarding it best-practice status?

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Dzone - DevOps

JUNE 16, 2021

This is a quite good practice (enforced by many frameworks like COBIT or ITIL) to restrict access to production but a major drawback is a mental distance created between developers and the real world. In most organizations, developers are not allowed to access the production environment for stability, security, or regulatory reasons.

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TechBeacon

JUNE 12, 2019

In the early days of DevOps, there was a lot of debate about the ongoing relevancy of ITIL and IT service management (ITSM) in a faster-paced agile and DevOps world. Thankfully, that debate is coming to an end.

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DevOps Agile Engineering Enterprise 89

DevOps.com

MAY 6, 2019

Rachel Obstler, vice president of product for PagerDuty, said PagerDuty Solution for HybridOps provides a comprehensive incident management framework capable of spanning both ITIL and DevOps processes for IT operations. […]. The post IT Operations: PagerDuty Unveils Hybrid ITSM Platform appeared first on DevOps.com.

DevOps 93

DevOps Organization 93

TechBeacon

FEBRUARY 11, 2020

Is ITIL still relevant in the age of digital transformation? Yes, but today's IT organizations must fit it in with agile, value stream mapping, and the whole DevOps movement.

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DevOps Agile Organization Conference 89

General Leadership

MAY 15, 2021

Service level agreements are also defined at different levels: ITIL focuses on three types of options for structuring SLA: Service-based, Customer-based, and Multi-level or Hierarchical SLAs.… However, you can also upload your own images as templates. We hope you enjoyed these sales memes as much as we did! … Read the rest.

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Dzone - DevOps

FEBRUARY 27, 2020

Change management is another example of an ITIL -based process which can be significantly improved by the application of DevOps practices. Change management is often implemented in ways which fly in the face of key principles of DevOps.

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Change Management DevOps Agile Examples 93

Samanage

AUGUST 15, 2019

Implementing ITIL practices can be a big experience for your organization, but the true test of understanding the longstanding best practice framework is the vast sea of acronyms to remember. In this blog, I’ll break down 10 common acronyms and terms in ITIL® 4 you may come across. Change Advisory Board (CAB).

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KPI Technical Advisors Analysis Metrics 14

TechBeacon

JUNE 11, 2019

Many organizations have discovered that IT service management (ITSM) can serve as a hub for digital transformation and other types of organizational change. But these days, the practice is itself experiencing a makeover.

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DevOps.com

JULY 10, 2019

Via integration with the Service Catalog from ServiceNow, IT administrators working with a traditional ITIL-based framework now can invoke Terraform Enterprise to […]. The post HashiCorp Tools Bridge DevOps, Legacy IT Environments appeared first on DevOps.com.

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Ivanti

JUNE 4, 2021

With all of this changing mindset, what happens to ITIL best practices? Even ITIL never claimed best practices. ITIL and IT service management has always been much more contextual. Now that said, I do think that ITIL version three has pretty decisively been left behind by history. It was never going to work.

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TechBeacon

MARCH 20, 2019

Do IT frameworks such as ITIL have a place in today's digital world, where the demand for speed and responsiveness dominates the thinking within IT?

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How To Enterprise 72

DevOps.com

APRIL 17, 2019

The DevOps movement and alignment with Agile methods started gaining popularity, and thought leaders started making statements about how DevOps is the future and ITIL/ITSM and other traditional practices are the past. Developers started self-servicing, leading to “shadow IT.” With all […].

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