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United Airlines gives employees the digital tools to make customers happy

CIO

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. That was our story, and we worked very diligently to change the narrative.” We are in the business of getting people to where they want to go.

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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

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Airline Reporting Corporation: ARC Accreditation Options and Steps to Get It

Altexsoft

Whether your business is focused on selling airline tickets, package trips, or cruises, if you want to be acknowledged as a professional in the travel industry, you need to be certified. So, ARC or Airline Reporting Corporation is a company that regulates and handles transactions between airlines and US-based travel agencies.

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12 most popular AI use cases in the enterprise today

CIO

Organizations all around the globe are implementing AI in a variety of ways to streamline processes, optimize costs, prevent human error, assist customers, manage IT systems, and alleviate repetitive tasks, among other uses. And with the rise of generative AI, artificial intelligence use cases in the enterprise will only expand.

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Airline Ticket Fraud and How Big Companies Avoid It

Altexsoft

The airline industry is no different. Over the past two decades, the airline industry – like many others – has become increasingly digital. If you’ve read an AltexSoft article on revenue integrity in airlines , you know that ticket manipulations are one of the main sources of revenue leakage.

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Email Marketing Software in the Travel Industry: Benefits, Challenges, and Success Stories

Altexsoft

This was largely due to the COVID-19 pandemic uprooting the status quo for both international and domestic travel. This article will explain how email marketing software manages to produce winning campaigns for travel enterprises. What Email Marketing Software Does. The Challenges of Marketing to Travelers. Personalization.

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Travel Fraud Protection: Key Types of Travel Scam, Protective Measures, and Software to Consider

Altexsoft

percent in 2020 due to pandemic restrictions, in 2021, the industry saw a rise up to 6.1 Besides, due to the specific nature of the industry with high-value one-off payments, a big number of businesses across the world, and rapid customer consumption of services, the travel and hospitality sector is a huge target for fraud.

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