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United Airlines gives employees the digital tools to make customers happy

CIO

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. That was our story, and we worked very diligently to change the narrative.” We are in the business of getting people to where they want to go.

Airlines 312
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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airlines 284
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Airline Reporting Corporation: ARC Accreditation Options and Steps to Get It

Altexsoft

Whether your business is focused on selling airline tickets, package trips, or cruises, if you want to be acknowledged as a professional in the travel industry, you need to be certified. So, ARC or Airline Reporting Corporation is a company that regulates and handles transactions between airlines and US-based travel agencies.

Airlines 115
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Travel Analytics: Data Sources, Use Cases, and Real-Life Examples

Altexsoft

Beyond its fundamental role in elevating customer experience, travel analytics has a valuable impact on revenue growth and cultivating a competitive edge. This article explores the influence of analytics on marketing strategies, revenue management, guest personalization, and other aspects of the travel industry.

Travel 52
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12 most popular AI use cases in the enterprise today

CIO

Organizations all around the globe are implementing AI in a variety of ways to streamline processes, optimize costs, prevent human error, assist customers, manage IT systems, and alleviate repetitive tasks, among other uses. And with the rise of generative AI, artificial intelligence use cases in the enterprise will only expand.

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Airline Ticket Fraud and How Big Companies Avoid It

Altexsoft

The airline industry is no different. Over the past two decades, the airline industry – like many others – has become increasingly digital. If you’ve read an AltexSoft article on revenue integrity in airlines , you know that ticket manipulations are one of the main sources of revenue leakage.

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IBM and AWS Create a Path to Modernization Via Industry-Specific Solutions

CIO

United Airlines took to the cloud to modernize its Revenue Management system to reduce costs, but also to land on a platform that didn’t limit its ability to apply modern revenue management processes. United’s Revenue Management Modernization Takes Flight. Next stop: Migrating a complex forecasting module planned for later in 2022.

AWS 229