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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO

prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. Explaining life out here The Hey GURA assistant includes a wide-ranging “life out here” knowledge base, echoing Tractor Supply’s corporate brand message. Tractor Supply Co.

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SAP and Nvidia expand partnership to aid customers with gen AI

CIO

“We are embedding AI in our enterprise applications, and we’ve designed it in such a way that customers in the cloud can consume it easily, as-a-service, out-of-the-box,” said Philipp Herzig, SAP chief artificial intelligence officer (CAIO). We wanted to design it in a way that customers don’t have to care about complexity,” he said.

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ChatGPT, the rise of generative AI

CIO

Five years later, transformer architecture has evolved to create powerful models such as ChatGPT. ChatGPT’s conversational interface is a distinguished method of accessing its knowledge. This interface paired with increased tokens and an expansive knowledge base with many more parameters, helps ChatGPT to seem quite human-like.

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3 ways Generative AI is transforming the retail industry

CIO

Generative artificial intelligence (GenAI) tools such as Azure OpenAI have been drawing attention in recent months, and there is widespread consensus that these technologies can significantly transform the retail industry. He provides advisory to customers on next generation architectures and business solutions.

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How CIOs use AI to elevate CX services

CIO

The firm is exploring Salesforce’s ServiceGPT and Einstein technologies, and they’re building a knowledge base on the provider’s Sales Cloud platform as well. From our intelligence, we want to be able to suggest alternative network infrastructure and architectures.

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Implementing Knowledge Bases for Amazon Bedrock in support of GDPR (right to be forgotten) requests

AWS Machine Learning - AI

Amazon Bedrock is a fully managed service that makes foundational models (FMs) from leading artificial intelligence (AI) companies and Amazon available through an API, so you can choose from a wide range of FMs to find the model that’s best suited for your use case. The following diagram depicts a high-level RAG architecture.

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AI bots for customer experience: trends, insights, and examples

CIO

The bot can send links to knowledge-based articles, embed “how-to” videos directly into text messages, help the customer navigate the company’s mobile app, and answer any questions in a natural, human-like, back-and-forth conversation. Artificial Intelligence

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