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CIOs take aim at SaaS sprawl

CIO

Rationalize and integrate For many IT leaders, mergers and decentralization on top of cloud migration strategies are significant contributors to SaaS management headaches, resulting in increased complexity and redundancies that can be challenging to uncover.

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The CIO’s guide to smarter vendor negotiation: 10 tips

CIO

IT leaders may find that prices are going up without an accompanying increase in benefits, with technology providers — less dependent on any one industry or geography — taking a harder line on deals, says Achint Arora, a partner in the pricing assurance practice at Everest Group. The group of stakeholders keeps growing.”

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JLR revs up AI and intelligent automation initiatives

CIO

Battle joined JLR as group chief digital and information officer in February 2022, after a long career managing IT for a succession of oil companies. Battle has some external support when it comes to evaluating the potential for generative AI, because JLR is part of Tata Group, which also owns Tata Consultancy Services.

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10 best practices when partnering for strategic skills

CIO

“Collaboration with external partners allows enterprises to enhance their IT prowess, drive innovation, and bridge skill gaps more effectively amid a swiftly evolving digital landscape,” says Arpita Dwivedi, practice director at Everest Group. Double down on vendor management. Staff augmentation and outsourcing are nothing new.

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Travelex leverages cloud-based customer data platform to boost retention

CIO

To measure the impact of their efforts, Travelex established a small control group to whom they initially didn’t send the card balance related alerts, even though they fit the profile of the type of customers they’re trying to target. From the data, we see these messages have made a tremendous impact,” he says. “So

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13 essential skills for accelerating digital transformation

CIO

“This underlines the need for organizations to embrace change and adopt a more agile and forward-thinking approach to digital transformation skills in order to overcome challenges and achieve digital transformation,” says Monika Sinha, research vice president in Gartner’s CIO Research group.

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10 cloud strategy questions every IT leader must answer

CIO

To do this well, IT leaders should uncover the key objectives of each stakeholder, tie those objectives back to enterprise business goals, and align everyone on common goals through top-down discussions and mandates, says Mukesh Ranjan, vice president in the IT services team at Everest Group.

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