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The return of the lean, green startup

TechCrunch

As tech stocks take a hit, the big question on my mind is how a dip in market performance impacts early-stage startups. D’Onofrio is seeing rounds taking longer, VCs asking more questions and the return of full due diligence (which, for anyone who has been reading this newsletter, is music to my paranoid ears). Across the week.

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Pitch Deck Teardown: Vori’s $10M Series A deck

TechCrunch

They typically don’t have the benefit of the specialized software and tech to help make everything run smoother, but that’s where Vori saw an opportunity. “We removed some in-the-weeds data about growth loop conversion metrics,” the team told me, “along with sales cycle/revenue traction.”

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10 Help Desk Metrics to Track for Maximum Efficiency

Kaseya

What are help desk metrics? IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity. IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity.

Metrics 59
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Power BI Executive Dashboard: Actionable Insights for Leaders

Sunflower Lab

Key Metrics for Your Power BI Executive Dashboard The starting point of any executive dashboard in Power BI is to identify and highlight the metrics that truly drive your business. For most organizations, these key metrics can be divided into three broad categories.

Metrics 52
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Improve Help Desk KPIs with Fast Access to IT Documentation

Kaseya

A common key performance indicator (KPI) for IT support teams is Mean Time to Resolution (MTTR), also known as “average speed to answer.” Another common KPI is First Contact Resolution (FCR). “ At the end of the day, one of the most important service desk metrics is end user or customer satisfaction (CSAT).

KPI 129
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Transforming ESG Challenges with Automation: ServiceNow’s Sustainable Approach

Perficient

ESG can differ for each organization due to contextual factors such as industry, size, location, and stakeholder expectations, which influence how they assess and address environmental, social, and governance performance. ServiceNow consistently enhances its technology stack with new integrations and capabilities in each release.

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Lean IT: Data driven steering of IT Organizations

Capgemini

In new (agile) as well as hybrid (bimodal) IT Organizations we’re facing a lot of common misconceptions about organizational steering: “We are agile, we don’t need steering metrics” is just one of them, but by far the most common. Step one – determination of the main functional, personal and technical issues driving the organization.