3 Ways Companies Will Double Down on Agent Experience in 2023
CIO
APRIL 3, 2023
Can 2023 be the year we start thinking differently? Companies will rethink traditional workforce optimization concepts—driven by a focus on strict adherence to rules and procedures—and embrace a workforce engagement approach. more likely to stay than leave within a year, 16x more likely to refer friends to their company, and 3.3x
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