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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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3 key digital transformation priorities for 2024

CIO

The analyst reports tell CIOs that generative AI should occupy the top slot on their digital transformation priorities in the coming year. Moreover, the CEOs and boards that CIOs report to don’t want to be left behind by generative AI, and many employees want to experiment with the latest generative AI capabilities in their workflows.

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How AI is reshaping Saudi Aramco’s oil exploration and underwater operations strategy

CIO

Saudi Aramco is spearheading the innovations by embracing cutting-edge technologies like artificial intelligence, both within its core operations and beyond, which places the company ahead of the curve. These images are then analyzed using machine learning algorithms to detect oil spills and pollutants.

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The CIO’s 2024 AI playbook

CIO

The AI hype cycle has peaked: Tens of thousands of companies helped get it there with generative AI in 2023, with two-thirds now reporting they have deployed GAI tools to their workforce. After a year of frenzied experimentation and investment, executives will have to identify truly valid use cases (and ROI) for AI in 2024.

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Get Ready for FutureIT Boston With This AI Infographic

CIO

IT decision-makers know that generative AI is the most disruptive technology in decades and are budgeting accordingly. IDC has forecast that spending on AI solutions will grow 27% per year to $423 billion by 2027. Check out the infographic below for AI adoption predictions, including tips for staying prepared.

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8 pressing needs for CIOs in 2024

CIO

The most pressing responsibilities for CIOs in 2024 will include security, cost containment, and cultivating a data-first mindset.” Here, we detail those and others that comprise eight of the top priorities for CIOs in 2024. Adaptability and useability of AI tools For CIOs, 2023 was the year of cautious experimentation for AI tools.

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Three predictions for AI and automation business adoption

CIO

AI’s honeymoon with the enterprise is coming to an end. That’s one of the main themes from IDC’s recent predictions report, “IDC FutureScape: Worldwide Artificial Intelligence and Automation 2024 Top 10 Predictions”. Many organizations have been happy experimenting with AI and automation,” she said.