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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

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Averting turbulence in the air

CIO

The diversification of payment methods and gradual increase in the volume of online transactions have cast a spotlight on the need for payment security compliance within the airline industry. Since Erin has a limited budget, one of the first things she might do is go to the internet and browse through meta-search engines looking for a deal.

Airlines 130
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8 big IT failures of 2023

CIO

Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Probably the worst IT airline disaster of 2023 came on the government side, however.

Airlines 345
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Brex takes a swipe at Concur with an expansion into travel

TechCrunch

Part of the aim of the new offering is to apply to travel expenses the budgeting capabilities that Empower has, Dubugras said. Image Credits: Brex Brex opted not to accept commissions from airlines or hotels that would not provide more expensive flights or hotels as alternatives, Dubugras said.

Travel 192
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Report: Technical Debt is Costing You More Than You Think

OverOps

Many organizations have been struggling to understand not only the cost of downtime, but how to quantify the quality of their software and what the cost is of poor quality code. A new report from the Consortium for IT Software Quality ( 1 ) covers the cost of poor software quality, shedding light on those topics. ??

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Email Marketing Software in the Travel Industry: Benefits, Challenges, and Success Stories

Altexsoft

This was largely due to the COVID-19 pandemic uprooting the status quo for both international and domestic travel. This article will explain how email marketing software manages to produce winning campaigns for travel enterprises. What Email Marketing Software Does. The Challenges of Marketing to Travelers. Personalization.

Travel 86
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Agile vs. Waterfall: Which Should A CIO Choose?

The Accidental Successful CIO

Which software development methodology is best? As a CIO I suspect that you are well aware that there are a number of different ways that your IT teams can go about developing software (and doing a lot of other things). It all begins with the waterfall approach to developing software. Image Credit: Silver Blu3.

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