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5 key metrics for IT success

CIO

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. Here they are.

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TechCrunch+ roundup: 3 key hiring metrics, building SDR teams, insurtech investor survey

TechCrunch

The expense involved in recruiting, training and onboarding a new employee who turns out to be a poor fit could be equivalent to 50% of that person’s first-year salary. “Pipeline generation at early-stage companies is expensive and time consuming, often more so than the sales process itself.

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5 surefire ways to derail a digital transformation (without knowing it)

CIO

And while KPMG reports that 72% of CEOs have aggressive digital investment strategies, McKinsey details a harsh reality that 70% of transformations fail. Having too many number-one priorities sets unrealistic expectations with business stakeholders and stresses team leaders.

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How Developer Observability is Transforming Dev Role

Hacker Earth Developers Blog

Alongside streamlined processes and collaborative efficiency, DevOps teams need real-time access to detailed, correlative, context-rich data and analytics. Complex, distributed IT systems make it harder for us to glean meaningful data insights and resolve issues. And, in turn, so do software development responsibilities.

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9 tips for achieving IT service delivery excellence

CIO

IT service delivery enables an organization to give end users access to essential IT services by designing, developing, and deploying key technology resources, including applications and data. Develop a structured service catalog and adapt Achieving service delivery excellence is not a one-size-fits-all process.

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Falkon closes $16M round to automate sales workflows and analyses

TechCrunch

CEO Mona Akmal says that the new money — which brings the company’s total raised to $20 million — will be used to build integrations with workflow partners, support product research and expand the size of Falkon’s team from 20 to 30 employees by the end of the year. ” Image Credits: Falkon.

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Report: Technical Debt is Costing You More Than You Think

OverOps

Many organizations have been struggling to understand not only the cost of downtime, but how to quantify the quality of their software and what the cost is of poor quality code. A new report from the Consortium for IT Software Quality ( 1 ) covers the cost of poor software quality, shedding light on those topics. ?? NEW POST ??