Sat.Feb 03, 2024 - Fri.Feb 09, 2024

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10 ways to improve IT performance (without killing morale)

CIO

Every IT leader wants to create a fast, efficient, and innovative IT organization. After all, in today’s rapid-paced business world, a creative, productive IT team is vital for staying ahead of the competition, increasing revenue, and becoming a market leader. To establish a high-performing IT culture, IT leaders must be able to push their teams to the limit without crippling morale.

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AI in the Digital Landscape: Exploring the Impact on Customer Service, Tech Communities, and eCommerce Trends

MagmaLabs

Reading Time: 5 minutes This article explores the nuanced effects of artificial intelligence's ascendancy, analyzing its implications on three key domains – customer service, tech communities, and eCommerce trends. By examining AI's role in revolutionizing customer experiences, fostering collaboration and innovation, and dictating novel eCommerce models, crucial insights emerge that illuminate its multifaceted influence.

eCommerce 105
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Trending Sources

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Bioengineering, Health and Business

Ooda Loop

In our previous post in this series we reviewed some fundamentals in biological science and engineering we recommend all executives and investors be familiar with. In this post we dive into concepts centered around the impact of bioengineering on human health.

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The Importance of Chunking in RAG

OpenCredo

I don’t think it is possible to have not heard about the excitement around Large Language Models (LLMs) over the last year or so. At OpenCredo we have been following their development, and since hands-on experience is always best for understanding a technology, we have started to experiment with building an application around an LLM. Our Use Case The use case we chose for our experimentation was to have a chat app that we could ask for information about a group of people, based on their CVs.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Find the AI Approach That Fits the Problem You’re Trying to Solve

Harvard Business Review

AI moves quickly, but organizations change much more slowly. What works in a lab may be wrong for your company right now. If you know the right questions to ask, you can make better decisions, regardless of how fast technology changes. You can work with your technical experts to use the right tool for the right job. Then each solution today becomes a foundation to build further innovations tomorrow.

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5 ways CIOs can help gen AI achieve its lightbulb moment

CIO

The rapid adoption and democratization of generative AI has been compared to that of the lightbulb, which did the same for electricity nearly 150 years ago. Much as its invention in 1879, which came decades after the invention of electricity (1831), brought practical use cases to the masses and businesses, generative AI is doing the same for AI. When technology moves from the lab into everyday life, mainstream adoption typically rides on increasingly powerful and proven initial use cases.

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Important notice: 2024 annual dues adjustment

Agile Alliance

Effective March 1, 2024, select membership levels will see a slight increase in dues, a change from our temporary reduction during the COVID-19 pandemic to support our community. The post Important notice: 2024 annual dues adjustment first appeared on Agile Alliance.

Agile 231
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Confidential Information – What to Say When You Can’t Say Anything

Let's Grow Leaders

Handle confidential information with candor and care to build trust It can feel like a trap. Someone asks you a direct question about confidential information. Maybe it’s a personnel matter. A sensitive business negotiation or a product launch. In all these scenarios, there are sound ethical reasons for the information to remain secure. If you tell the person what you know, you violate confidentiality.

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Restrict GitHub branches to specific prefixes

Xebia

Many people follow some kind of naming format for their branches. Be it because they’re using GitHub Flow or Git Flow or because they’ve created their own meaningful naming patterns. With the new Rulesets you can enforce branches with specific patterns. It was a bit confusing to me at first, because I had to think in inverse to make this rule work.

Azure 147
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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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How AI is helping the NFL improve player safety

CIO

From the initial kickoff at Allegiant Stadium in Las Vegas for Super Bowl LVIII on Sunday, an artificial intelligence platform will be tracking every move on the field to help keep players safer. Like many other professional sports leagues, the NFL has been at the leading edge of data-driven transformation for years. For example, in 2015 the league dramatically increased its data collection efforts by equipping all players with RFID sensors that pinpoint every player’s field position, speed, dis

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The surreal life of a professional bridesmaid

The Hustle

Jen Glantz sat in her Manhattan apartment on a Friday night with a bottle of two-buck chuck, a keyboard, and years’ worth of frustration. She’d just hung up with two friends. Were they friends? She wondered. Neither had been in touch for years, but they came to her with the same request: Would she be their bridesmaid? She was 26, and she’d been a bridesmaid at least six times.

Hotels 144
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Proven Strategies To Resolve Conflict In The Workplace

Let's Grow Leaders

Ralph Kilmann, the co-creator of the Thomas Kilmann conflict mode instrument (TKI), discusses his lifelong work on how to resolve conflict and improve collaboration. Kilmann explains that his interest in conflict stems from his personal experiences growing up in a family affected by conflict and his academic studies on conflict management. He and his colleague developed the TKI assessment to measure the different ways people approach conflict, and it has become a widely used tool in organization

Strategy 165
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How Early-Adopter Companies Are Thinking About Apple Vision Pro

Harvard Business Review

The Apple Vision Pro marks the biggest experiment yet in the field of “spatial computing,” which its boosters argue has the potential to be the next era of tech — a shift on par with the emergence of mobile computing. But what are early adopter companies really doing with Apple’s new hardware, and what do they hope to get out of these investments? The piece examines efforts from Lowe’s, e.l.f.

Company 129
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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6 best practices for better vendor management

CIO

Vendor partnerships are becoming increasingly vital to IT agendas today. And how well an IT leader deals with and orchestrates vendor relationships can mean the difference between a well-organized and efficient IT operation and a mess that costs an organization millions of dollars without delivering positive results. To ensure vendor relationship help their organizations achieve their goals, IT leaders should establish a comprehensive technology vendor management strategy focused on maximizing f

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One big benefactor of the AI boom: The tiny island of Anguilla

The Hustle

Imagine: You’re a 20-something AI entrepreneur and then your startup’s website gets trapped with — gasp — a “.com” domain. How passe. How embarrassing. What are you, 45 years old? Gotta get that “.ai” domain When you do, it’s to the direct benefit of Anguilla, a 35-square-mile, ~19k-person British territory in the Caribbean. In the 1980s, the Internet Assigned Numbers Authority (IANA) started assigning two-letter domains to nations and territories.

Internet 139
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Article: How Platform and Site Reliability Engineering Are Evolving DevOps

InfoQ Culture Methods

Companies are now looking to grow and more effectively manage DevOps with platform engineering and site reliability engineering roles. No one has these roles perfectly carved out right now — there’s just too much to do and not enough people to do it — but knowing where these three disciplines do and don’t overlap will help organizations evolve and take advantage when they are ready.

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Why Are Companies Sitting on Cash Right Now?

Harvard Business Review

Many companies sit on piles of cash, even when rates of return suggest they shouldn’t. Why? Researchers have pointed to multiple reasons, including flexibility for M&A and tax advantages. But new research suggests it’s also a form of insurance, especially for smaller firms. Their likelihood of experiencing an adverse event (measured by the chance of being delisted) is significantly higher when they hold less cash.

Company 130
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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

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Salesforce’s Einstein 1 platform to get new prompt-engineering features

CIO

Salesforce is working on adding two new prompt engineering features to its Einstein 1 platform to speed up the development of generative AI applications in the enterprise, a top executive of the company said. The two new features, namely a testing center and the provision of prompt engineering suggestions, are the fruit of significant investment in the company’s AI engineering team, said Claire Cheng, vice president of machine learning and AI engineering at Salesforce.

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CVE-2024-21762: Critical Fortinet FortiOS Out-of-Bound Write SSL VPN Vulnerability

Tenable

Fortinet warns of “potentially” exploited flaw in the SSL VPN functionality of FortiOS, as government agencies warn of pre-positioning by Chinese state-sponsored threat actors in U.S. critical infrastructure through exploitation of known vulnerabilities Background On February 8, Fortinet published an advisory (FG-IR-24-015) to address a critical flaw in FortiOS, its network operating system.

Malware 123
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What Does CYBER COM 2.0 Look Like?

Ooda Loop

Recent reporting indicates that U.S. Cyber Command (CYBERCOM) is in the middle of restructuring the organization and the forces that support it in order to best position the command to address the changing cyber threat landscape. The strategy behind “CYBERCOM 2.

Report 120
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3 Types of Overthinking — and How to Overcome Them

Harvard Business Review

Many people look at overthinking as a monolith, when in fact there are three different types: rumination, future tripping, and overanalyzing. In this article, the author offers guideance on how to spot and handle each of the three types of overthinking. Identifying the type of overthinking you or your team is dealing with is the first step in breaking free from its grasp — and more crucial than ever when the demand for quick yet thoughtful decision-making is high.

How To 126
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A Tale of Two Case Studies: Using LLMs in Production

Speaker: Tony Karrer, Ryan Barker, Grant Wiles, Zach Asman, & Mark Pace

Join our exclusive webinar with top industry visionaries, where we'll explore the latest innovations in Artificial Intelligence and the incredible potential of LLMs. We'll walk through two compelling case studies that showcase how AI is reimagining industries and revolutionizing the way we interact with technology. Some takeaways include: How to test and evaluate results 📊 Why confidence scoring matters 🔐 How to assess cost and quality 🤖 Cross-platform cost vs. quality tr

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Why CIOs back API governance to avoid tech sprawl

CIO

Most companies have transitioned to become more software-centric, and with this transformation, application programming interfaces (APIs) have proliferated. At the same time, API standards are becoming difficult to enforce among ballooning technology catalogs, influencing a greater emphasis on API governance: the practice of defining and enforcing policies that ensure they’re consistently designed, versioned, and have access control in place, says Mark O’Neill, VP analyst and chief of research f

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Documentation update: work has begun

Ruby on Rails

Improving Rails documentation is one of the core pillars of why the Rails Foundation was formed, so we are pleased to share an update on how that mission is progressing. Thanks to organic contributions from the community over the past 20 years, the Rails documentation is already in a fantastic place - arguably one of the most in-depth and robust set of docs in tech.

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From Quantum Foundations to Universal Insights: Embracing First Principles Thinking for Better Understanding Of How Things Work

Ooda Loop

If you believe in first principles thinking, you need to know some basic facts about the quantum world. Quantum effects can be really strange. So many things we know from experiments just seem totally irrational, illogical and are downright befuddling. But understanding quantum effects can give you advantage in business.

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How to Talk to Your Team About a Decision You Disagree With

Harvard Business Review

When you’re part of a company’s management structure, there will be moments when you’ll have to represent a decision your bosses made that you don’t agree with to your team. Carrying the proverbial flag on behalf of the powers-that-be won’t feel good, but that’s part of the job. Barring a decision or action that is immoral, illegal, or unethical, standing behind decisions that don’t go your way is one of the most challenging things you’ll have to do as a leader.

How To 128
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IDC Analyst Report: The Open Source Blind Spot Putting Businesses at Risk

In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.

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Report: AI giants grow impatient with UK safety tests

CIO

Key AI companies have told the UK government to speed up its safety testing for their systems, raising questions about future government initiatives that too may hinge on technology providers opening up generative AI models to tests before new releases hit the public. OpenAI, Google DeepMind, Microsoft, and Meta are among companies who have agreed to allow the UK’s new AI Safety Institute (AISI) to evaluate their models, but they aren’t happy with the current pace or transparency of the evaluati

Report 298
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How to Inspire Better Team Innovation: Cultivating an Idea Garden

Let's Grow Leaders

Inspire team innovation with an idea garden, saving great ideas for future growth. Hi Karin, “I attended your Courageous Cultures, how to Read Courageous Cultures with your team book club, and we loved it. We are using the book and we’re reading it. The good news is we’re getting SO MANY IDEAS. I continue to respond with regard (with gratitude, information, and an invitation) to the ideas I receive.

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Does Using AI Assistants Lead to Lower Code Quality?

DevOps.com

AI assistants are changing the way code gets made, and much of this is for the better. But what's the impact on code quality?