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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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How can CIOs build an effective Generative AI strategy?

CIO

If 2023 was the year of AI exploration, then 2024 will be the year of action. According to Forrester , investment in AI software will grow 50% faster than the wider software market. A recent PagerDuty survey also found that 71% of businesses are looking to expand investments in AI and machine learning (ML) in the next year.

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Your Generative AI strategy could use a startup’s touch

CIO

You’re an IT leader at an organization whose employees are rampantly adopting generative AI. You require a strategy for efficient, productive, and responsible corporate use. Accordingly, many organizations plan to boost GenAI funding, the survey found. 1 Generative AI Pulse Survey, Dell Technologies, Sept.

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Generative AI sparks family business renaissance: PwC report

CIO

The next generation of leaders in family businesses is poised to embrace the transformative power of generative AI (GenAI) despite marked resistance from the incumbent leaders, according to a PwC report. The survey findings too echoed Hinojosa’s sentiment.

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Generative AI: now is the time to ‘learn by doing’

CIO

By Bryan Kirschner, Vice President, Strategy at DataStax Today, we’re all living in a world in which “humans with machines will replace humans without machines”—for the second time. This time, generative AI applications will become ubiquitous and indispensable machines that just about everyone uses to do things on their behalf.

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20 issues shaping generative AI strategies today

CIO

Organizations are rushing to figure out how to extract business value from generative AI — without falling prey to the myriad pitfalls arising. Those results align with Foundry’s more recent July 2023 CIO Tech Talk survey that found 60% of IT leaders are actively using gen AI in their enterprise, with 28% more in the exploratory phase.

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Generative AI is pushing unstructured data to center stage

CIO

Advances in AI, particularly generative AI, have made deriving value from unstructured data easier. Yet IDC says that “master data and transactional data remain the highest percentages of data types processed for AI/ML solutions across geographies.” What’s different now? What’s hiding in your unstructured data?