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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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Generative AI sparks family business renaissance: PwC report

CIO

The next generation of leaders in family businesses is poised to embrace the transformative power of generative AI (GenAI) despite marked resistance from the incumbent leaders, according to a PwC report. The survey findings too echoed Hinojosa’s sentiment.

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Enterprises enthusiastic about generative AI, Foundry survey shows

CIO

Generative AI is already making deep inroads into the enterprise, but not always under IT department control, according to a recent survey of business and IT leaders by Foundry, publisher of CIO.com. The survey found tension between business leaders seeking competitive advantage, and IT leaders wanting to limit risks.

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Generative AI: now is the time to ‘learn by doing’

CIO

This time, generative AI applications will become ubiquitous and indispensable machines that just about everyone uses to do things on their behalf. But the jury is already in on generative AI. In a survey of 500 IT leaders and practitioners released today , only 2% of respondents consider it a threat to their careers.

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Your Generative AI strategy could use a startup’s touch

CIO

You’re an IT leader at an organization whose employees are rampantly adopting generative AI. Although it’s early days, as many as 75% of organizations reported quantified outcomes from GenAI projects, with 26% expecting productivity gains, according to a Dell Technologies survey of IT decision makers.

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With generative AI, IT must deliver knowledge…not just technology

CIO

You don’t have to look further than recent headlines to know generative AI has garnered outsized attention in 2023. The case for GenAI education as part of IT’s remit At first blush, training and educating users on how to use generative AI may seem outside the typical scope of IT, but GenAI is not a typical tech transformation.

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Chief AI officers in demand as IT leaders expect gen AI productivity boost, survey finds

CIO

Enterprises are looking to AI to boost productivity and innovation, and one-third of organizations with an interest in the technology have hired or are looking for a chief AI officer, according to new research from Foundry, publisher of CIO.com. Software vendors have been busy infusing generative AI into their products.

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