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Why knowledge management is foundational to AI success

CIO

Research from MIT has shown that integrating a knowledge base into a LLM tends to improve the output and reduce hallucinations. This means that AI and ML advancements, far from superseding the need for knowledge management, actually make it more essential. Users can post a direct question to the community.

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How CIOs use AI to elevate CX services

CIO

Technology specialist Salesforce reports that more than two-thirds of service professionals believe gen AI will help them serve their customers better, while Forrester expects it to give CX teams a huge boost through 2024. The companies analyzed 5,000 crunching sounds over six months and created an app that gamers download to cancel it out.

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ServiceNow offers virtual agent to assist with generative AI

CIO

ServiceNow is making generative AI accessible from more areas of its low-code development platform, putting it front and center in the chatbots enterprises are starting to use to interact with their ServiceNow applications. With traditional search tools, “If you had bad data, it would get surfaced,” he said.

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Knowledge Bases

The Programmer's Paradox

each of which is mostly an independent ‘base’ of knowledge about the field. What’s really interesting about most knowledge bases is that they are easy to over-simplify and also frequently counter-intuitive in their depths. Software development is extremely complex.

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Navigating Leadership: The Essence of One-on-One Executive Coaching

N2Growth Blog

The Importance of Executive Coaching in Leadership Development Executive coaching is pivotal in developing leaders, allowing them to unlock their full potential and drive organizational success. In their high-pressure roles, executives often lack opportunities to discuss their challenges, fears, and aspirations openly.

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The Good and the Bad of Microsoft Power BI Data Visualization

Altexsoft

One of the important steps away from spreadsheets and towards developing your BI capabilities is choosing and implementing specialized technology to support your analytics endeavors. Microsoft Power BI is an interactive data visualization software suite developed by Microsoft that helps businesses aggregate, organize, and analyze data.

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Cross-functional Team: Composition, Benefits, and Good Practices

Existek

Have you thought about the concept of a cross-functional team? What differentiates it from setting up traditional teams? How can it improve the software development process? In this article, we’ll discuss the characteristics of a cross-functional team, the benefits of having one, and how to build and manage such a team.