5 questions CIOs must ask after Southwest Airlines’ failure
CIO
JANUARY 4, 2023
But Southwest’s technology was also cited by experts and the company’s leadership as contributing to the calamity. “IT How often do teams schedule tabletop exercises to play out what-if scenarios? They canceled over 1,800 flights over a weekend in 2021 that Southwest’s pilots’ union attributed to management’s “poor planning.”
Let's personalize your content