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5 key metrics for IT success

CIO

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. Here they are.

Metrics 348
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TechCrunch+ roundup: VC robotics survey, Visa Bulletin update, SaaS engagement metrics

TechCrunch

Since our last robotics investor survey in February 2020, Figure emerged from stealth with its bipedal humanoid robot, and Boston Dynamics’ Atlas became a parkour expert. 4 SaaS engagement metrics that attract investors Ask Sophie: How many employment green cards are available each year? Cast your vote before Thursday, April 20!

Survey 183
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Measuring Software Delivery Performance using the Four Key Metrics of DevOps

Agile Alliance

In this paper, we collect new and study existing evidence on the impact of agile transformations on organisational performance across teams, programs, and portfolios. We conducted an international survey collecting the perceptions of agile coaches, … Continued.

Metrics 228
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How managed device services enable the inclusion of sustainability principles into IT

CIO

In the same study, most organizations engaged with the IT vendor to assist with sustainability goals. A key element for governance goals will be a well-informed IT life-cycle management strategy that includes a comprehensive decommissioning policy, which reduces security risks and improves sustainability metrics.

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Expectations vs. reality: A real-world check on generative AI

CIO

Multiple studies suggest high numbers of people regularly use gen AI tools for both personal and work use, with 98% of the Fortune 1000 experimenting with gen AI, according to a recent PageDuty study. It’s more long tail and white-glove hand holding, and the metric is more about customer satisfaction than the length of the call.”

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TechCrunch+ roundup: Headcount data study, SaaS sales mistakes, financial close strategies

TechCrunch

In a TC+ post, she shares three strategies for digitizing this process, along with suggestions for sub-metrics to track that will give you an accurate snapshot of your financial health. TechCrunch+ roundup: Headcount data study, SaaS sales mistakes, financial close strategies by Walter Thompson originally published on TechCrunch.

Study 238
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3 areas where gen AI improves productivity — until its limits are exceeded

CIO

According to a research report IDC released in November, based on a survey of over 2,100 business leaders and decision makers with responsibility for AI transformation, 71% of companies already using AI are seeing returns on their AI investments within 14 months, averaging $3.50 for every $1 spent. “And