Insurance IT leaders herald new era for digital customer experience
CIO
FEBRUARY 6, 2023
In the last few years, the [insurance industry] has taken us in some new directions, being more remote and virtual and changing behaviors than we would have seen in 2019 or before,” Harris-Ferrante says. For example, digital customers may use biometric login with Touch ID and Face ID for security. COVID was the digital disruptor.
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