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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 296
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Pursuing A New Future of Innovation Through Digital Banking Strategy

CIO

How has banking evolved during the rapid digitisation of recent years? Banks are no longer the key players in the market, with fintech companies, digital-first start-ups, and tech giants delivering their own brand of financial services. One example is Banking-as-a-Service, with the market expected to reach US$3.6

Banking 245
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Pursuing A New Future of Innovation Through Digital Banking Strategy

CIO

How has banking evolved during the rapid digitisation of recent years? Banks are no longer the key players in the market, with fintech companies, digital-first start-ups, and tech giants delivering their own brand of financial services. One example is Banking-as-a-Service, with the market expected to reach US$3.6

Banking 241
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How the cloud helps banking and finance companies tackle core modernization challenges

CIO

While banking and finance organizations have aggressively moved workloads and apps to the cloud to meet changing customer needs, some remain hesitant to tackle modernization of core infrastructure and systems, fearing a disruption to the business. You have to be innovative, but in a secure way. They need to move quickly, and at scale.”

Banking 130
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Trust Bank’s commitment to CX as a digital disruptor

CIO

Singapore’s Trust Bank (also known simply as Trust) is a new financial institution that’s enjoyed a strong first year of operations, capturing 12% market share in Singapore since launch and setting new benchmarks in customer experience and innovation. As a bank, you cannot fail.” For us, we move fast and you don’t fail.

Banking 236
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Why cloud evolution needs a cohesive approach to succeed

CIO

Loan management simplified Large banks have tens of thousands of loan customers. This allows banks to minimise the risks associated with their loan accounts in a flexible, cost-effective way. NTT DATA’s cloud platform has been instrumental in enabling us to be efficient and agile.

Cloud 234
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How an architecture-led transformation puts the customer first

CIO

An added benefit of this technology innovation pipeline is that it plugs right into our corporate governance processes for third party risk management, cybersecurity reviews, architecture reviews, and expense planning. This keeps us balanced and focused on agility. We buy commodities and build only for differentiation.