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5 questions CIOs must ask after Southwest Airlines’ failure

CIO

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

Airlines 339
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Sun Country enhances customer experience with IT

CIO

To take its digital transformation to new heights, Sun Country Airlines didn’t just take a tip from the big carriers. Sun Country Airlines has elevated its customer service since hiring an experienced CIO from United Airlines in early 2023. It’s not unusual for small airlines to be later in adopting newer technologies.

Airlines 130
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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airlines 289
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The future of European cybersecurity is autonomous

CIO

In a stark warning, Tanium’s Cybersecurity in Europe report spells out the current threat level in no uncertain terms. “[Across Europe] we are seeing breaches in all industries, from airlines to retail, from banking to manufacturing. And the pace of attacks is increasing.”

Security 289
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How BUiLT unites Black IT pros and builds equity

CIO

But as I aged, had project successes, earned budget and decision-making authority, and gained more confidence, power, etc., Still, in many ways, Black people are the only one on their team, their division, their company, or at their level of leadership. For him, fitting in and advancing had always come easy.

Nonprofit 309
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CIOs Struggle To Keep Their Airlines In The Air

The Accidental Successful CIO

Airlines run on their IT systems and CIOs have to keep these running. However, when it comes to airlines, their CIOs are spending their time thinking about more practical things like just exactly how to go about keeping their critical IT systems up and running. The Challenge Of Running An Airline. Image Credit: Job Garcia.

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Don’t do IT yourself: The trick to ensuring business alignment

CIO

Without hesitation she says she was responsible for the change in IT leadership. Note that the IT operating budget should not be finalized until the ITSC finishes this work. The old software of an airline in the recent news may be a good example. Business IT Alignment, IT Leadership