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Freshworks’ annual benchmark report outlines key trends evolving IT service management

CIO

Our CIO Tech Priorities 2024 survey found that the majority of respondents chose SaaS applications over in-house deployments for project management. It also delineated seven key performance indicators (KPIs) with detailed analysis across industries.

Report 257
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A history of tech adaptation for today’s changing business needs

CIO

The first was becoming one of the first research companies to move its panels and surveys online, reducing costs and increasing the speed and scope of data collection. Externally, it’s seen a steady increase in customer satisfaction surveys, revenue, stock price, and ratings as the most innovative provider in the market research industry.”

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The CIO role today: Change agents need only apply

CIO

That’s because the majority of CIOs now see themselves as innovators and champions of change rather than technologists, according to a recent survey of people holding the job. The findings align with CIO.com’s own 2024 State of the CIO survey results, which highlighted the CIO as a change maker in the business spotlight. What’s real?”

Survey 312
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IT leaders rethink talent strategies to cope with AI skills crunch

CIO

According to a 2023 survey from Access Partnership and Amazon Web Services (AWS) , 92% of employers expect to be using AI-related solutions by 2028 and 93% expect to use generative AI within the upcoming five years. The survey also found that 73% of employers have made hiring talent with AI skills and experience a priority.

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Stakeholder Analysis: Approaches, Examples, Templates, and Tools

Altexsoft

In other words, stakeholder management is the process of identifying, analyzing, and engaging with various groups and individuals who have an interest in the project. These activities are mostly conducted by a product or project manager – or a business analyst. What is stakeholder analysis and why is it important?

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11 ways to reduce your IT costs now

CIO

When it comes to contingent labor in particular, CIOs are often paying above-market rates or engaging with a more expensive class of contractor than necessary, says West Monroe’s Tanowitz, whose analysis has revealed opportunities to save between 6% and 30%. Several methods can help IT leaders scour for value leakage in IT services deals.

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Revisiting the repatriation debate: Are organizations rethinking the public cloud?

CIO

Such was the case for 37 Signals, parent company for the project management solution Basecamp. After running a cost analysis , CTO David Heinemeier Hansson concluded that Basecamp’s predictable growth and relatively stable usage made it better suited for owning their own physical infrastructure than remaining in the public cloud.